● Answered questions about account types and banking products, such as CDs, money market accounts, loans and credit cards● Checked on the status of customer accounts and track checks and payments● Reviewed and explain account charges● Maintained customer database and update periodically.● Referred complex issues to the management.● Address issues and inquiries from Rewards Network customers through high-volume email and telephone communication● Effectively communicate instructions and resolutions at a highly functioning level.● Assisted with account questions and provide information about the Company’s services.