𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Monitoring and managing the daily operations of the IT Infrastructure platform and suppliers, ensuring that all service level agreements (SLAs) and key performance indicators (KPIs) are met and any issues are promptly resolved.❖ Evaluating and proposing solutions and services to IT Management that align with the company's vision and objectives, and building business cases for the adoption of new tools or the launch of new IT Infrastructure… Show more 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Monitoring and managing the daily operations of the IT Infrastructure platform and suppliers, ensuring that all service level agreements (SLAs) and key performance indicators (KPIs) are met and any issues are promptly resolved.❖ Evaluating and proposing solutions and services to IT Management that align with the company's vision and objectives, and building business cases for the adoption of new tools or the launch of new IT Infrastructure projects.❖ Implementing a strong event management and business service availability monitoring framework to report on service availability in real time and track performance on a monthly, quarterly, and yearly basis.❖ Evaluating and improving the IT infrastructure to meet the changing and expanding needs of the business, while ensuring that investments align with business goals.❖ Project managing all infrastructure projects in accordance with PMO guidelines, ensuring on-time, on-schedule, and on-budget completion, as well as proper risk management and governance standards.❖ Maintaining documentation of the IT infrastructure design, operational manuals, and an IT service catalogue for all services provided by the IT Infrastructure team. Ensuring that any infrastructure modifications follow authorised change management protocols.❖ Taking responsibility for service continuity, including disaster recovery planning, drill execution, and documentation.❖ Establishing a productive vendor relationship model that ensures the organization gets the best value for money and a service that meets SLA and quality standards, including monthly vendor SLA reviews and service credit computations.❖ Providing leadership and guidance to the IT Infrastructure team, including setting goals, providing feedback and coaching, and evaluating performance. Show less

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Managing the Infrastructure Team's operations, including guidance, administration, assessment, absence, and discipline. On a daily basis, lead, inspire, and develop team members to guarantee the successful and efficient delivery of services. Assign responsibilities and prioritise tasks to ensure that deadlines are met.❖ Collaborating with other teams and departments within the organization to ensure that the IT infrastructure meets the needs of… Show more 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Managing the Infrastructure Team's operations, including guidance, administration, assessment, absence, and discipline. On a daily basis, lead, inspire, and develop team members to guarantee the successful and efficient delivery of services. Assign responsibilities and prioritise tasks to ensure that deadlines are met.❖ Collaborating with other teams and departments within the organization to ensure that the IT infrastructure meets the needs of the business. Maintaining a high level of knowledge about industry trends and technologies related to IT infrastructure, and staying upto- date with the latest developments in the field.❖ Managing the budget and resources for the IT Infrastructure team, including negotiating contracts and pricing with vendors and suppliers. Developing and implementing policies and procedures related to the IT infrastructure, including security, compliance, and data protection.❖ Participating in incident response and crisis management efforts as needed, and developing plans and procedures to prevent or mitigate potential disruptions to the IT infrastructure.❖ Design and documentation of infrastructure processes, procedures, and standards, as well as system and software documentation maintenance and preparation.❖ Responsible for assuring the availability of all IT infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephone services, web services, IT security, databases, and disaster recovery infrastructure. Establishment of an off-shore central processing unit for a cost-effective business continuity plan.❖ Streamlining the solution and design of infrastructure for mission-critical applications in accordance with the Organization's Vision and Mission. Providing technical support and assistance to users of the IT infrastructure as needed, including troubleshooting and resolving issues. Show less

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Managing the Infrastructure Team's activities, including guidance, administration, and assessment. Discipline and absence. On a daily basis, lead, encourage, and develop team members. Ensure that services are delivered in an effective and efficient manner.❖ Assign responsibilities and prioritize tasks to guarantee The deadlines are met. Design and documenting of infrastructure processes, methods, and standards, as well as their implementation… Show more 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Managing the Infrastructure Team's activities, including guidance, administration, and assessment. Discipline and absence. On a daily basis, lead, encourage, and develop team members. Ensure that services are delivered in an effective and efficient manner.❖ Assign responsibilities and prioritize tasks to guarantee The deadlines are met. Design and documenting of infrastructure processes, methods, and standards, as well as their implementation Upkeep and creation of system and software documentation.❖ Major change management initiatives include site decommissioning, site fit out, ERP infrastructure end-to-end roll out, and enterprise storage network implementation. System Administrators are responsible for providing essential infrastructure services to businesses in a big, complicated setting.❖ Responsible for ensuring that all IT infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephone services, web services, IT security, databases, and DC/DR infrastructure, are in good working order.❖ Responsible for ensuring that the Infrastructure Team develops, documents, reviews, and improves operational processes and procedures that cover all aspects of the Infrastructure Team's responsibilities, are fit for purpose, adhere to ISO 27001 and ITIL standards, and are kept complete, current, and accurate.❖ Make certain that any security breaches are examined. Keep thorough, up-to-date, and accurate records on all aspects of infrastructure security. Building data centre refurbishment, comprising building power entry and distribution, air conditioning, data entry points, and environmental controls.❖ Ensures that the Infrastructure Team secures the infrastructure from internal and external threats and that all privileges are handled proactively. Show less