Mohammad Kaif (Rico)

Mohammad Kaif (Rico) Email and Phone Number

Director-Delivery & Client Services |Account Management | Client Services & Business Development | Leadership | MSP | VMS | Healthcare | Strategic | Operations Staffing & Recruitment| Strategic Partnerships | @ Zodiac Healthcare
Mohammad Kaif (Rico)'s Location
Katy, Texas, United States, United States
About Mohammad Kaif (Rico)

As the Head of Delivery & Client Relations at Zodiac Healthcare, LLC, I lead the recruitment vertical and manage key client accounts in the healthcare staffing industry. I have over 7 years of experience in account management, sales management, customer relationship management, operations management, workforce management, client relations, recruitment, and staffing.I hold a Master of Business Administration degree from the Faculty of Management Studies and Research, Aligarh Muslim University, where I studied sales, strategy, finance, data analytics, and operations. I also have a Bachelor's degree in Mechanical Engineering from SRM University. I am skilled in operations, warranty administration, attention to detail, and SOLIDWORKS. I have obtained multiple certifications from LinkedIn, including Communicating in the Language of Leadership, Enhance Your Productivity with Effective Note-Taking, and SOLIDWORKS: Modeling Gears.I am passionate about driving organizational excellence and fostering enduring client partnerships. I have successfully cultivated and maintained strong relationships with clients such as AYA Healthcare, AHSA, HCA, Trinity Healthcare, HWL, AMN-Kaiser Permanente, Magnit, Careerstaff, Simplifi, Cross Country, YOH-Harvard, Primetime Healthcare, AMN-Shiftwise, White Plains Hospital, Creoks Health, HallMark, Stability, NUwest, RightSourcing, Qualivis, Vaya, and Medefis. I have also spearheaded high-performing sales teams, surpassing revenue targets and achieving stellar KPIs such as client satisfaction scores, account expansion rates, and revenue upticks. I have championed a culture of empowerment and engagement, overseeing the intricacies of workforce planning, performance management, and talent development initiatives. I have also collaborated with recruitment teams, hiring managers, and candidates to source, screen, and interview qualified candidates for healthcare positions.

Mohammad Kaif (Rico)'s Current Company Details
Zodiac Healthcare

Zodiac Healthcare

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Director-Delivery & Client Services |Account Management | Client Services & Business Development | Leadership | MSP | VMS | Healthcare | Strategic | Operations Staffing & Recruitment| Strategic Partnerships |
Mohammad Kaif (Rico) Work Experience Details
  • Zodiac Healthcare
    Head Of Delivery & Client Relations
    Zodiac Healthcare Jul 2024 - Present
    • Identify and target potential healthcare facilities, hospitals, and clinics for staffing partnerships.• Develop strategic plans to win new clients and expand market presence.• Managing a team of recruiters, team leads, Managers & support professionals.• Build relationships with decision-makers (HR Managers, Directors of Nursing, Administrators).• Present tailored proposals and negotiate contracts with prospective clients.• Conduct market research to stay updated on industry trends and competitor activities.• Represent the organization at industry conferences, networking events, and webinars.• Oversee the recruitment process to fulfill client staffing needs effectively and on time.• Collaborate with recruiters to source, screen, and match candidates with client requirements.• Manage onboarding processes, including compliance checks (e.g., background verification, licensing, certifications).• Maintain a talent pool of pre-qualified healthcare professionals for urgent needs.• Set and monitor recruitment performance metrics to ensure timely delivery.• Troubleshoot and resolve issues related to placements, such as candidate dropouts or client concerns.• Serve as the primary point of contact for assigned client accounts.• Build and maintain strong client relationships to ensure satisfaction and repeat business.• Address escalations, complaints, and service-related issues promptly and effectively.• Monitor contract compliance and ensure all terms are met.• Identify opportunities to expand services within existing accounts through upselling or cross-selling.• Collect and analyze client feedback to improve service quality and delivery.• Provide regular performance updates and reports to clients.
  • Cambay Healthcare, Llc
    Director Of Delivery & Client Relationship
    Cambay Healthcare, Llc Mar 2024 - Jul 2024
    Katy, Texas, United States
    Leading Recruitment vertical for Cambay Healthcare.Report to CEO
  • Cambay Healthcare, Llc
    Senior Account Manager - Client Services & Bd/Sr Delivery Manager
    Cambay Healthcare, Llc Mar 2024 - Jul 2024
  • Cambay Healthcare, Llc
    Account Manager - Client Relations & Business Development
    Cambay Healthcare, Llc Mar 2022 - Mar 2024
    Texas, United States
    •Client Relationship Management:Cultivate and maintain strong relationships with clients, including AYA Healthcare, AHSA, HCA, Trinity Healthcare, HWL, AMN-Kaiser Permanente, RS-Magnit, Careerstaff, Simplifi, Cross Country, YOH-Harvard, Primetime Healthcare, AMN-Shiftwise, White Plains Hospital, Creoks Health, HallMark, Stability, NUwest, RightSourcing, Qualivis, Vaya, Medefis.• Understand clients' staffing needs, preferences, and challenges.• Regularly communicate with clients to ensure satisfaction and address any concerns or issues.• Act as the main point of contact for clients and provide exceptional customer service.• Staffing and Recruitment:• Collaborate with recruitment teams to fulfill client staffing requirements promptly.• Source, screen, and interview healthcare professionals to ensure they meet clients' specific needs and qualifications.• Coordinate candidate submissions, interviews, and placements.• Ensure compliance with all healthcare staffing regulations and client-specific requirements.• Business Development:• Identify new business opportunities within existing client accounts.• Proactively seek out potential clients and engage in business development activities to expand the client base.• Participate in networking events, conferences, and industry-related activities to promote services and build relationships.• Contract Negotiation and Management:• Negotiate contracts, ensuring compliance with all legal and regulatory requirements.• Reporting and Analysis:• Generate regular reports on client performance, staffing metrics, and financial outcomes.• Analyze data trends to identify opportunities for optimization and improvement.• Present findings and recommendations to senior management.• Continuous Improvement:• Stay updated on industry trends, market conditions, and competitor activities.• Continuously seek ways to enhance service delivery, efficiency, and client satisfaction.
  • Cambay Consulting Llc
    Assistant Manager Recruitment
    Cambay Consulting Llc Mar 2021 - Mar 2022
    Assist in managing the recruitment team and coordinating recruitment activities.Support in sourcing, screening, and interviewing candidates for healthcare positions.Help develop and implement recruitment strategies to attract qualified candidates.Collaborate with hiring managers to understand staffing needs and requirements.Maintain candidate databases and ensure accurate and up-to-date records.Provide guidance and support to recruitment team members.Assist in organizing recruitment events, job fairs, and other hiring initiatives.Monitor recruitment metrics and provide regular reports on recruitment activities.Stay updated on industry trends, best practices, and legal requirements related to recruitment.Handle administrative tasks related to recruitment, such as scheduling interviews and managing job postings.Key Result Areas (KRAs):Candidate Pipeline: Ensure a steady flow of qualified candidates to meet staffing needs.Recruitment Process Efficiency: Streamline recruitment processes to reduce time-to-fill and improve overall efficiency.Team Performance: Support the recruitment team in achieving their goals and targets.Candidate Experience: Ensure a positive and professional experience for candidates throughout the recruitment process.Compliance: Ensure compliance with all relevant laws, regulations, and company policies in the recruitment process.Talent Pool Development: Build and maintain a diverse talent pool to meet current and future staffing needs.Hiring Manager Satisfaction: Ensure hiring managers are satisfied with the quality and timeliness of candidate submissions.Recruitment Cost Management: Optimize recruitment costs while maintaining quality and efficiency.Training and Development: Support the ongoing training and development of recruitment team members.Stakeholder Communication: Maintain open and effective communication with hiring managers, candidates, and other stakeholders.
  • Hyundaisaudi
    Key Account Manager - Operations & Client Relations
    Hyundaisaudi Jan 2020 - Mar 2021
    Riyadh, Saudi Arabia
    Client Relationship Management:Build and maintain strong relationships with key clients in the automotive sector.Serve as the main point of contact for clients, addressing their needs and concerns in a timely and professional manner.Regularly communicate with clients to understand their business goals, challenges, and requirements.Account Strategy Development:Develop and implement strategic account plans to achieve sales targets and objectives.Identify opportunities for revenue growth within existing accounts through upselling, cross-selling, and new product offerings.Collaborate with internal teams to align account strategies with overall company goals.Managing with service managers to effectively maintain the Warranty operationsmanaging KRA'SManaging Accounts , client relations Keeping track of Warranty warehouse.Effectively managing Warranty operations with several SOPsManaging all Warranty related KPI'S to ensure 99.9 % reimbursement into Organizations account.Certified Warranty Administrator hyundai and genesisStrengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.Supported company growth by working constructively with sales team members to generate new business opportunities in line with service levels and budgeted costs.Implemented process improvements based on identification of productivity or quality issues.Maintained higher quality of work than company average.Documented and processed payments and administered bank deposits.Provided top record quality control resulting in reduced downtime and maximized revenue.Evaluated and resolved conflicts as well as addressed internal and external business problems.Streamlined operational efficiencies by establishing and implementing effective programmes.Handling Northern and central region ksa of hyundai and Genesis Middle East.Effectively managing Warranty claims and reviewing them.
  • Hyundaisaudi
    Warranty Administrator
    Hyundaisaudi Oct 2018 - Dec 2019
    Riyadh, Saudi Arabia
    Used exceptional organizational abilities to handle a diverse range of claims, from [ENGINE] to [TRANSMISSION].Effectively managed a varied life-cycle claims caseload through [GWMS].Grew customer satisfaction rating from [87]% to [94]% by providing the highest standards of customer care from start to settlement.Supported clients in appointing professional, recommended litigators and solicitors as needed.Managed and calculated financial payment requisitions with [98]% accuracy, verifying payments were made to policyholder efficiently.Consistently met and exceeded financial business goals by reducing claim life-cycles to enable prompt invoicing.Audited and formulated quantum of claim, including production of accounting data with fully-supported cost documentation to achieve positive outcome.Identified fraudulent claims that led to the recovery of SR[100000] in insurance overpayments.Consistently improved the quality of service by maintaining up-to-date knowledge on technical, legal and market developments through e-learning, internal training and market-related material.
  • Genesis Motors Middle East
    Regional Warranty Administrator
    Genesis Motors Middle East Oct 2018 - Mar 2021
    Riyadh, Saudi Arabia
  • Renault India
    Key Account Sales Manager
    Renault India Mar 2018 - Oct 2018
    Faridabad, Haryana, India
    Used strategic tactics in lead and sales generation processes, assisting department success against established targets.Gained customer trust through simple product demonstrations and explanations of cost-saving potentials.Increased [SALES] uptake by [50]% through targeting prospective customers with tailored technical presentations.Utilized comprehensive [ENGINEERING] knowledge to provide expert advice to clients, aiding further sales opportunities.Led [THOUSANDS] customer trials to demonstrate [Product] capability.Sales Strategy Development:Develop and implement strategic sales plans for key accounts to achieve revenue targets and sales objectives.Identify opportunities for upselling and cross-selling additional products or services to existing clients.Collaborate with internal teams, including marketing and product development, to align sales strategies with client needs and market trends.Sales Pipeline Management:Manage the sales pipeline for key accounts, tracking leads, opportunities, and deals through the sales process.Prioritize sales efforts based on potential revenue and likelihood of success.Provide regular updates and forecasts on sales pipeline status to senior management.Negotiation and Deal Closure:Close sales deals in a timely manner, ensuring all necessary documentation and paperwork are completed accurately.Key Result Areas (KRAs):Revenue Growth: Achieve sales targets and drive revenue growth within key accounts.Client Satisfaction: Maintain high levels of client satisfaction by delivering exceptional service and value.Sales Pipeline Performance: Manage the sales pipeline effectively to ensure a steady flow of opportunities and deals.New Business Acquisition: Identify and pursue new business opportunities within existing key accounts.Sales Efficiency: Optimize sales processes and workflows to maximize efficiency and effectiveness.Key Performance Indicators (KPIs):Revenue Target AchievementSales Growth Rate
  • The Elecruisers
    Steering Design Engineer
    The Elecruisers Jan 2015 - Apr 2017
    Chennai, Tamil Nadu, India
    Design and fabrication of an all terrain vehicle powered by a traction motor to participate in e-BAJA SAEINDIA 2017.Working as a steering engineer in THE ELECRUISERS team in the year 2016-17.Also handle the outsourcing department of our team.Was a vice captain of the team and a Technical director of the team.Completed a Major project on “CUSTOM STEERING SYSTEM FOR OFF ROAD VEHICLE” Co-curricular activities.Represented SRM university in e-BAJA SAE INDIA for the year 2016-17 held in Bangalore and scored 6 rank in virtual round among 48 teams all over India.Represented Steering system of our vehicle in design Evaluation.Used a wide variety of CAD, CAN and CAM systems to design and visualize projects.Thoroughly documented engineering and design processes for continued reference, analysis and evaluation.Conducted investigations and analysis on how to improve existing projects or components efficiency.

Mohammad Kaif (Rico) Education Details

Frequently Asked Questions about Mohammad Kaif (Rico)

What company does Mohammad Kaif (Rico) work for?

Mohammad Kaif (Rico) works for Zodiac Healthcare

What is Mohammad Kaif (Rico)'s role at the current company?

Mohammad Kaif (Rico)'s current role is Director-Delivery & Client Services |Account Management | Client Services & Business Development | Leadership | MSP | VMS | Healthcare | Strategic | Operations Staffing & Recruitment| Strategic Partnerships |.

What schools did Mohammad Kaif (Rico) attend?

Mohammad Kaif (Rico) attended Delhi Public School Aligarh, Faculty Of Management Studies And Research, Aligarh Muslim University, Srm University, Woodbine Floret Public School.

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