I draw joy from solving real world problems with effective solutions, combining business acumen with deep technical ability.

Supervised five diverse business lines (Workforce Development, Substance Recovery Services, Housing, disABILITY Services, and Citizenship & Immigration) across a 31-county footprint, including budgeting and analysis, staff oversight and supervision, and planning and review. Strategic planning, implementation, and review. Development planning and grant writing. Systems analysis and recommendations. Represent the organization publicly. Staff liaison to the Board of Directors Program Committee. New program development, including leading from the ground up a successful fire relief program delivering over $3 million in direct services. Lead biennial Community Needs Assessment with community and stakeholder input and the resulting Community Action Plan.

Interim CEO in addition to Director of Programs during significant leadership transition including both predecessor CEO and the Director of HR. Prepared CHD for new permanent CEO. Evaluated and restructured Human Resources Department. Completed long-delayed wage compensation analysis. Right-sized and refocused Housing Department. Successfully refunded largest single funding source during a competitive cycle with a new 4-year Federal Department of Labor grant. Led CHD’s response to Coronavirus pandemic, including revised HR policies and staff communication, budget analysis and contingency planning, and external programmatic response supporting our community. Led rapid iteration and development of CA State Disaster Relief Assistance Program for Immigrants (10,000 clients served in 6 weeks) with innovative staffing and service delivery while keeping staff and clients safe during the pandemic.

Oversee day-to-day operations, project management, vendor selection, and staff and contractor supervision. Manage client project teams and provide excellent customer service in a nimble creative digital agency that serves Fortune 50, small business and nonprofit clients. Provide leadership in organizational goal setting and implementation. Analyze and implement new systems and process improvements. Our products enable companies to take full advantage of online media through custom web applications and Internet marketing.

Bridge the human and the techie. Develop and implement technology solutions specific to individual client needs. Training and teaching drive adoption and project success. Work closely with clients to identify their goals and desired project outcomes. Follow industry trends.

Supervised administrative staff, technology consultants, and volunteers. Oversaw budget and reporting for Operations. Managed new system implementations for case management and donor management. Developed grant and contract reporting systems and trained staff in their use. Identified and implemented multiple process improvements by listening to the needs of staff and responding with solutions.

Provided direct service clients. Managed cases from intake to resolution. Administered legal client database.

Wrote grants that secured funding for needed projects and emergency relief. Organized, coordinated, and led medical teams and construction teams from the United States on mission trips around rural Veracruz and Oaxaca. Served as an interpreter and guide for missioners and visitors. Provided leadership in goal setting and implementation.