Kaija Pedersen Email & Phone Number

Sioux Falls, South Dakota Area

Handles aspects of Accounts Payables and Receivables which includes; financing, sales tax, product receiving, detailed customer statements, cash balancing and deposits.

Sioux Falls, South Dakota Area

A Customer Relations representative specializing in written communication with additional responsibilities in developing, writing and distributing documentation. Frequently assists the businesses Technical Writer with keeping the knowledge base up to date.

Creating and implementing internal training documentation for products. Train all new incoming Sales and Customer Service representatives on company processes, products and workflows. Adjust training materials as needed. Maintain internal resource system, Under the Hood, using MadCap Contributor software. Works closely with the business's various departments to ensure that workflows and procedures are correct and cohesive.

Sioux Falls, South Dakota

Senior Customer Service Representative working with credit card customers. Taking up to sixty plus calls a day addressing a variety of questions and problems. Using active listening skills and compassion to resolve card holder issues to their complete satisfaction. Providing top notch customer service while remaining compliant to banking regulations. Works with other team members and the Unit Manager to improve call quality. Participates in weekly meetings to keep updated on Company and Banking Policy. Customer satisfaction score is 85% or better every month. Have had many customers reach out to leadership to show their appreciation for my services.

Sioux Falls, South Dakota

Effectively communicated with and supported sales, merchandising and administrative teams on a daily basis. Handled daily flow of paperwork and worked with the accounting departments on customer accounts and invoicing. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Sioux Falls, South Dakota

Filled various roles as needed within the company. Established self as a trustworthy and reliable employee with upper management by exceeding expectations and delivering outstanding customer service. Fulfilled managerial duties when department managers were away; ordering, invoicing, signage, pricing and inventory. Worked with other employees to maintain store cleanliness and order.