• Consistently exceeded SLA requirements • Drove incidents to resolution through support engagement utilizing paging and on-call personnel• Triaged error reports and provided the business team with estimates of time to resolution • Assessed significant incidents reported to incident management teams to ensure proper priority is assigned and impact documented• Assisted in troubleshooting and solving incidents by utilizing SQL databases, Microsoft Azure application insights, IBM… Show more • Consistently exceeded SLA requirements • Drove incidents to resolution through support engagement utilizing paging and on-call personnel• Triaged error reports and provided the business team with estimates of time to resolution • Assessed significant incidents reported to incident management teams to ensure proper priority is assigned and impact documented• Assisted in troubleshooting and solving incidents by utilizing SQL databases, Microsoft Azure application insights, IBM DB2, legacy Mainframe tools• Built and adopted ServiceNow incident dashboards and reports to track individual application performance and as an organization overall• Researched and created PowerPoint presentations weekly for senior and executive management to cover enterprise-wide incidents and trends• Notified senior leadership and stakeholders of status and impact to associates along with key actions being taken• Planned software deliverables and releases Show less

• Participated in daily stand up; utilized Agile (Scrum) methodology for development• Utilized Java (J2EE), HTML, CSS and for front end UI • Utilized Java API and XML for back-end calls• Learned new concepts and technologies quickly in a fast-paced environment• Developed on iPhone app and coded in Objective C• Collaborated closely with other engineers to initiate much-needed changes to the financial web tools• Implemented changes to transaction processing systems… Show more • Participated in daily stand up; utilized Agile (Scrum) methodology for development• Utilized Java (J2EE), HTML, CSS and for front end UI • Utilized Java API and XML for back-end calls• Learned new concepts and technologies quickly in a fast-paced environment• Developed on iPhone app and coded in Objective C• Collaborated closely with other engineers to initiate much-needed changes to the financial web tools• Implemented changes to transaction processing systems, interfaces, and financial systems• Created Unit Tests and ran automated tests using Selenium• Contributed to the success and implementation of the Track Your Money and Budgeting functionality Show less