Kai Hill Email & Phone Number

Dumfries, VA, US

• Efficiently provide on-site technical support for multiple customers and franchises throughout Georgia, resolving hardware and software issues, including multiple POE and POS devices
• Maintain a consistent 5/5 star rating for all assigned work orders and received positive client feedback for each WO
• Document accurate records of all work orders, configurations, and troubleshooting steps

Buford, Georgia, United States

• Achieved a 98% on-time delivery rate for Amazon packages,leading to improved customer satisfaction.
• Maintained accurate and complete delivery documentation,including proof of delivery and any relevant notes, ensuringtransparency and accountability in the delivery process.
• Maintained clear and open communication with dispatch andcoordination teams, providing real-time updates on delivery progress and addressing any route or schedule changes promptly.
• Effectively managed time to meet delivery deadlines, optimizing the balance between speed and safety to ensure on-time deliveries without compromising safety standards.
• Proactively addressed and resolved delivery challenges, such as incorrect addresses or access issues, to ensure successful deliveries and customer satisfaction.

Pune, Maharashtra, India

• Completed a comprehensive, hands-on training program under India's top certified trainers, in preparation for the CCNA certification exam
• Demonstrated proficient understanding and skill in basic networking, consistently scoring above 90% in assessments and labs covering network models, IP protocols, IPv4 addressing, subnetting, routing, and switching
• Acquired an understanding of wireless fundamentals, including WLAN basics, architecture, WLCs, APs, and wireless security