Kaila Hoffman Email & Phone Number

Hello there! I'm a dedicated and experienced professional with a diverse background in customer service and hospitality. Hospitality is all about having a passion for peopleMy journey began at Novus Way Ministries-Lutherridge, where I served as a Camp Counselor, caring for up to eight children around the clock for an entire week. My commitment to their safety was unwavering, employing meticulous risk management practices to ensure a secure and enjoyable experience. Beyond safety, I built lasting relationships with the campers, creating a nurturing environment where memorable connections were forged. At the end of each camp week, I oversaw the completion of paperwork, ensuring smooth operations and a positive experience for all involved. Transitioning to SeaWorld Parks and Entertainment, I took on the vital role of a Lifeguard. Here, I supervised swimmers and park guests, conducting daily safety checks on waterslides to guarantee a secure environment for everyone. In times of distress, I stepped in to facilitate rescues with a calm and composed demeanor, prioritizing the well-being of all guests. My journey further evolved at Walt Disney World Resort, where I proudly serve as a Concierge Cast Member. In this role, I seamlessly handle financial transactions by collecting and depositing money onto room accounts and invoices. My dedication to providing a personalized experience was evident as I greeted guests with warmth upon their entry into the lobby. I meticulously schedule reservations and other experiences, ensuring that each guest's preferences were thoughtfully incorporated. As a creative problem solver, I tackle guest inconveniences with innovative solutions, leaving a positive impact on their overall experience.

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  Concierge

  The Walt Disney Company

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  University Of Central Florida

  Hospitality Management