Connecting business owners with methods & solutions for mailing and shipping needs. Analyzing client data and proving a complete experience from customer support to device selection based on the needs of the business and creating a complete customized solution for each clients business needs.

My primary experience is in leading a sales team in one of the highest volume locations in the country as well as heading the operational management of Fairfield county's district, made up of 8 locations total. I have a background in coordinating events, meeting sales metrics, training teams & leadership in a large & extremely fast-paced environment that has evolved my skill set to evolve into being the best supporter and guider of my team to excel at any job or project. I am a self-disciplined team member and leader with attention to detail when completing any task and I always ensure compliance & quality in my work.

• Completed Keyholder duties for multiple store locations, consisting of opening/closing store tills, system maintenance, tracking store deposits and money orders, and leading retail sales operations• Acted as senior leader in customer Interaction Model/Modules and Manager on Duty when needed• Took part in an HR shadow program with the T-Mobile team in NYC and acted as a direct assistant and store advocate for HR specific matters• Increased customer satisfaction through service & troubleshooting while utilizing followup tools, Career Advantage Program methodology, and technological advising • Designed and developed documentation on purchase guiding and persuasion• Provided insight to onboarding team members to strengthen level of customer connection