Kaila Rowan Email & Phone Number

South Portland, Me

• Support store operations by acting as a resource for customers and employees• Create, maintain and analyze store sales and budget reports and spreadsheets• Coordinate store events, including meetings, rallies and customer events• Complete a variety of clerical and administrative tasks for the Store Manager and Regional Human Resource manager• Empower employees to set sights high and deliver exceptional service to customers• Respond to customer letters, complaints, etc, on behalf of the store manager• Created employee recognition program resulting in South Portland store receiving Customer Service Award, regional/national recognition within company

Portland, Me

• 3+ years of experience in an administrative/managerial role in an official business environment, working directly with senior-level executives and top government officials• Identify, distribute, and balance workloads/tasks among employees in according to workflow and skill level. • Administrative tasks; scheduling of meetings, staff scheduling, Outlook contacts database, complaints, documented employees, created numerous presentations (PowerPoint) and documents for internal distribution • Talent development – assigned to team of 10+ officers and was responsible for career progression and development of those employees, through documentation and observations/feedback, reported to Supervisor

Associate’S Degree

High School, General Studies

Activities and Societies: 2006 Westbrook Swim Team Sportsmanship Award Recipient (Dennis Connely Award) US Marine Core Sports Scholarship.