Associate Principal Consultant
Current• Being the SPOC of Gurugram Site, my responsebilities include the below BAUs and more:• Provide on-site technical support for desktop, laptop, and mobile devices, resolving complex issues and improving system efficiency. Assisted end-users with troubleshooting and resolved technical issues in a timely and efficient manner.• Handle escalations related to hardware and infrastructure support, including hardware troubleshooting and warranty support from vendors (Dell, Lenovo, Apple, Wacom, etc.). Provided support to Infrastructure Teams where server and networking support was required.• Manage issues related to Azure Active Directory, Online Exchange, Intune Management, and Windows Update. Implement security measures to ensure compliance with security standards, such as vulnerability assessments, security updates, virus attack prevention, and TPM.• Serve as the first point of contact for any phishing or security threats, quickly identifying and responding to potential security risks to protect systems and data. Also, escalate the security threat issues to Security Team accordingly.• Provide technical support for Windows and Mac machines, assisting end-users with operating system issues, software installations, and other technical issues.• Manage user accounts and access control for various systems and applications, ensuring compliance with security policies and regulatory requirements.• Manage access to distribution lists, mailboxes, and security groups in accordance with company policies and regulatory requirements
