Kailash Chenneti Email & Phone Number

Sydney, New South Wales, Australia

October 2016- January 2017/ January 2018- April 2018/ October- December 2018/ May 2022- Current Role covered: Crew Administration Manager Managing all administrative services provided to officers and crew Ensuring that joining/ disembarking crew have all correct paperwork and documentation Making and communicating travel arrangements for disembarking crew Preparing all crew immigration and customs documentation and ensuring that the appropriate port officials receive the required documents at the correct time Communicating issues related to manning, payroll, handovers, etc. to appropriate onboard management, shoreside personnel, and payroll offices Overseeing the onboard Safe Deposit facilities according to Hotel Policy and Procedures Managing crew payrolls including paying wages, overtime, bonuses, gratuities Served as Crew Club Treasurer to ensure an accurate accounting of Crew Club funds Listening to and understanding crew complaints with empathy, showing genuine interest at all times Monitoring the performance of the Crew Office staff; ensuring they are knowledgeable and adhere to all policies pertinent to the operation Completing performance appraisals that are fair, objective, and accurate measurements based on observed behavior

Sydney, New South Wales, Australia

April 2009- September 2016/ February- December 2017/ May- September 2018/ January- June 2019(Roles covered: Assistant Front Office Manager, Assistant Documentation Manager and Night Manager)Assistant Documentation Manager Ensuring all passenger information is collected in compliance with customs, immigration and ship’s requirements and that all information is input into the computer system and updated throughout the cruise Liaising with port officials to ensure the correct passenger paperwork is received to enable ship clearance on arrival/ departure from a port Administering all embarkation/disembarkation procedures for passengers including coordinating the embarkation/disembarkation of physically impaired passengers including those who break voyage unexpectedly on medical or compassionate grounds Assistant Front Office Manager Providing guidance, leadership and support to Receptionists ensuring passenger satisfaction and service standards are being met Preparing Front Desk schedules, auditing cash floats, hosting trainings Responding to passenger requests and taking ownership of passengers' complaints or problems, logging each in the passenger complaint and following up as appropriate Handling the settlement of shipboard accounts by accepting payments made by credit card, travelers’ cheque, and cashNight Manager Responsible for the efficient running of the Hotel Operation and for handling passenger questions / problems that arise during the evening/night Liaising with the Security Team should events arise requiring their involvement Supervising the work undertaken by Night Receptionist and lending assistance when required Posting charges into Fidelio computer system (i.e. laundry, medical and other charges) Issuing and collecting casino keys at the start and end of Casino operating hour and performing nightly table drops Generating end of day reports and rolling the ship’s operating system over for next days transactions

Sydney, New South Wales, Australia

Roles covered: Receptionist and Assistant Crew Administration Manager Answering guest inquiries, assisting solve guest complaints and problems, following up with guests on matters as/when required, accessing guest accounts to make cash/ credit card payments, posting additional charges for example bathrobes and baby-sitting charges, buying and selling of foreign currency, ensuring all accounts are paid before disembarkation, managing cash float of minimum AUD$5,000 and assisting with room change requests Assisting with preparing Crew immigration and customs documentation, attending to crew inquiries including payroll inquiry and all crew related matters, posting cash and refunds on crew accounts including selling of stamps, foreign currency, maintaining safe and banking logs for crew, responsible for preparing paperwork including flight details and discharge letters for all disembarking crew, meeting with any joining crew to collect required paperwork to board ship and processing crew remittances as per request

Sydney, New South Wales, Australia

Helping hand around the office, delivering of confidential documents from one department to another, carrying out general housekeeping duties for the Pursers team to foster a clean and healthy workspace.

Colaba, Maharashtra, India

Assisting guests by holding open hotel entrance doors, helping carry guests luggage to rooms and manning the lobby elevators

Higher Secondary Certificate

Senior Secondary Certificate