Manage the entire recruiting life-cycle, actively participating in all recruiting related activitiesCollaborate with hiring managers and business partners to anticipate and meet evolving hiring needsTrack and report key recruitment metrics.Organize and conduct audits in applicant tracking system to ensure complianceDetermine and implement strategic candidate selection strategiesFacilitate and lead meetings and key initiatives with recruiting team and stakeholders

Responsibilities: Handling a team of 23 Full time employees and motivating team performance Team roster and attendance management and preparation of Daily, Weekly and Monthly work dashboardsPreparation of High Level work dashboardsCall Monitoring and feedback with One to one monthly performance discussions with team membersCollating monthly Performance Incentive Payout scores based on the Key Result Area targets Discussion of process updates in daily team huddles and driving process improvement initiatives.Monthly audits pertaining to Information Security, Compliance & Process Adherence

Current Role:Working as a subject matter expert for an Australian insurance recovery process ResponsibilitiesHigh dollar value claim reviews to increase demandsDormant claim reviews to optimize claim life cycle and reduce claim costsStrategic recovery from third party insurance companies to increase recovery Reviewing Standard operating procedures and identifying process gaps Managing process related queries Worked as a Senior Quality Analyst –since November 2014 till present for a Australian based Motor Insurance Claims Process.Responsibilities:  Preparation of Daily, Weekly and Monthly work dashboards Call Monitoring and feedback  Discussion of process updates in daily team huddles  Driving process improvement initiatives Monthly audits pertaining to, Compliance & Process Adherence Motivating team performanceFrom July 2012 till September 2012 worked as a Process Trainer for Single Vehicle Claims Department.Responsibilities:  Training new employees on end to end Insurance Claims Process Training on the usage of various client based Citrix and Mainframe systems to process Motor Accident Claims Impart scenario based training with the help of Process Maps (Flow Charts) Devising action plans for employees particularly focusing on areas of improvement Cross training existing employees on various client based production systems Effectively giving feedback on Voice and Accent, Grammar and Soft Skills Curbing attrition during training and post Go-Live