Key Result Areas:• Leading delivery management of project from requirement feasibility till implementation and warranty duration of multiple application changes and multiple vendors involvement. • Managing business changes such as OSS/BSS, application development, testing, infrastructure changes, EOL, EOS and project management support for third party management and migrations. • Administering release management, all types of changes for OSS/BSS area from concept to implementation along with sprint management as a part of Agile implementation. • Deploying release changes as per release scope and calendar and acting as CAM to analyze and authorize changes to OSS/BSS area to keep services running to serve customer with minimum outage. • Representing CAB and Business Owner for impact assessment, and service delivery management of big IT estate. • Providing resolution on production incidents for release changes and performing transition of testing project, ramp-up of Testing Team and new test environment set-up. • Coordinating with vendor for project hardware or software change implementation, participating in various RFPs, bids and contract estimation. • Assisting the team in wide variety of operations such as impediment resolution, internal & external communication; bringing in improvements in information transparency. Highlights:- • Delivered critical customer requirement on fast track to meet business customer expectation; recognized and appreciated by senior management for on-time and fast track delivery of project deliverable to meet business demands. • Developed a process to identify early risk, issues, & defect to save cost of late detection. • Successfully transitioned projects and established new test environment and teams; led core PMO process which included time, cost, risk, quality, human resource, communication, & stakeholder management, and ensured resolution of change requests & incidents as per SLA.