Kailash Joshi, Pmp Email & Phone Number

With over 25 years of experience in IT service delivery, service transition and account management, I am the Infrastructure management leader at HCL Technologies, leading the Infrastructure, transition, and Services Management for the North America region. I am responsible for overseeing the end-to-end delivery of IT services and ensuring adherence to SLAs for key accounts. I am also skilled in optimizing service processes and enhancing customer satisfaction through strategic planning, meticulous execution, and effective stakeholder collaboration.As a visionary leader with PMP certification, I orchestrate cross-functional teams, optimize processes, and achieve unparalleled levels of service quality and customer satisfaction. I excel at developing and implementing comprehensive roadmaps for service improvements, liaising between technical and non-technical teams, and providing accurate financial insights and forecasts. I am adept at managing critical incidents, conducting root cause analyses, and swiftly executing corrective actions. I am well-versed in emerging technology trends, driving innovation, facilitating business transformation, and nurturing a culture of continuous improvement. I am instrumental in fostering strong relationships with stakeholders to ensure alignment, transparency, and successful collaboration.

Listed skills include Program Management, Project Management, Software Development, Data Center, and 28 others.