• Providing leadership and supervision for account development and coordination with highly skilled professional staff.• Execute service contracts, working with clients to identify problems and identify opportunities and resolutions for enhanced customer satisfaction. • Daily activities include services analysis, forecasting, motivating, career development. territory and market review, team building, mentoring, account planning, contract negotiation.• Coordinate strategies to… Show more • Providing leadership and supervision for account development and coordination with highly skilled professional staff.• Execute service contracts, working with clients to identify problems and identify opportunities and resolutions for enhanced customer satisfaction. • Daily activities include services analysis, forecasting, motivating, career development. territory and market review, team building, mentoring, account planning, contract negotiation.• Coordinate strategies to resolve customer satisfaction issues. Facilitate technical and management escalations and act as an agent for process improvement to achieve customer improvement.• Actively identify sales opportunities and ensure that all revenue opportunities are captured. • Assist sales and service management with implementation of service strategy.• Providing technical account and situation management to focus and coordinate information and resources to address issues in the field, by delivering feedback and recommendations for service delivery issues to the appropriate team members. • Working towards improvement of service desk. Coordination on all aspects of ongoing service issues, technical assistance, and direction to customers.• Coordination with sales, Engineering & ServiceDesk to ensure customer needs are as per SLA. Show less

1. Worked as Sr. System Admin for Clear Benefits/Benu/SyncHr/Plansource (Mar -11 to Mar – 16).2. Worked as Infrastructure Lead for meltwater (APAC & EMEA Region) (Jan – 12 to Jan – 16).3. Working as Information Security Manager for TeemWurk (Mar – 16 to Feb-20).4. IT Infrastructure Management for A3logics (Mar – 11 to Feb - 20).

Managing Domain Controller, MacAfee Antivirus Server, Wsus Server, SQL Server, Exchange server, VSS and IIS. Managing Microsoft Exchange Server 2003 for the Gurgaon office, migrated users from the remote server. Implemented an effective preventive maintenance policy for desktops and servers. Implemented VERITAS/Symantec Backup Exec 11.0d and managing all data backup operations of the company. Creates network and email accounts for new users. Assists in the administration and… Show more Managing Domain Controller, MacAfee Antivirus Server, Wsus Server, SQL Server, Exchange server, VSS and IIS. Managing Microsoft Exchange Server 2003 for the Gurgaon office, migrated users from the remote server. Implemented an effective preventive maintenance policy for desktops and servers. Implemented VERITAS/Symantec Backup Exec 11.0d and managing all data backup operations of the company. Creates network and email accounts for new users. Assists in the administration and maintenance of Internal Systems programs such as SQL, Oracle, VSS, ADS as well as operating systems used. Providing L1 support on Servers and Cisco Switches and routers. Assists in the planning and implementation of additions, deletions and major modifications to the IT infrastructure. Installed and managing Domain Controller for the company, managing multiple domains and created trust relationship between them. Taking care of all IT Security issues, using the group policies and SonicWall UTM device for the same. Extensive experience in installation of Windows 2003 servers,, Active Directory, Microsoft SQL Servers 2k/2005 , SharePoint Server. Implemented and designed the IT Process for the gurgaon office and Inventory & helpdesk management application. Show less

Providing L1 and L2 support for both Servers and desktops.On line Call Tracking System through CA's Unicenter helpdesk. Resolving the Calls remotely through DameWare and VNC.Working on Active Directory. Troubleshooting of Outlook Client.Troubleshooting of Windows 2000, XP and Vista OS and various application problems.Dealing with Hardware & Software related issues for more than 1000 users.Coordination with Manager regarding Application issues at Client… Show more Providing L1 and L2 support for both Servers and desktops.On line Call Tracking System through CA's Unicenter helpdesk. Resolving the Calls remotely through DameWare and VNC.Working on Active Directory. Troubleshooting of Outlook Client.Troubleshooting of Windows 2000, XP and Vista OS and various application problems.Dealing with Hardware & Software related issues for more than 1000 users.Coordination with Manager regarding Application issues at Client end.Coordination with Manager for implementation of Policies on Processes.Generate Report from Service Desk for Open Issues/Outages Report and discuss issues for services improvement.Discuss daily issues, Tickets with Manager to reduce repeated issues.Dealing with all the production related issues & escalating them to US team.Following the service level agreement given by the Organization. Show less

On Behalf of CMS Computers Ltd. New Delhi.Responsibilities:Working as Technical Support Engineer in CMS Computers Ltd, in Network Management and system administration and various software supports in American Express with collaboration of IBM.Providing L1 Server support and L2 desktop support.On line Call Tracking System through eESM citrix client. Resolving the Calls remotely through DameWare and Tivoli endpoint.Working on Active Directory , Group Policies, VB… Show more On Behalf of CMS Computers Ltd. New Delhi.Responsibilities:Working as Technical Support Engineer in CMS Computers Ltd, in Network Management and system administration and various software supports in American Express with collaboration of IBM.Providing L1 Server support and L2 desktop support.On line Call Tracking System through eESM citrix client. Resolving the Calls remotely through DameWare and Tivoli endpoint.Working on Active Directory , Group Policies, VB Scripting Troubleshooting of Lotus notes Client, Creating replicas, agents, rules, archives.Troubleshooting of Windows XP OS and various application problems.Tivoli Storage Manager Version 5.3 for Backup.(Integrated Solution Center 6.0.1, Tivoli Admin Center 5.3.3) & Advanced Storage Option(ASO) for backup.Experience on 3582lib Automated Tape Library.Adding Client node, Configuring Client node Schedule and monitoring and restoring backup in TSM.Taking DB Backup and Monitoring Space Reclamation in TSM.Basic knowledge of scripts and policy sets. Maintaining the Tapes Inventory & Fully Responsible for Offsite & Offshore Storage.IBM Mainframe Applications and Citrix based applications.Handling IBM Tivoli Asset Management and Tivoli End Points software's, Deploying automated patches to clients. Show less

On Behalf of TeamComputers Pvt. Ltd., New Delhi. Responsibilities:Handling daily issues of Lotus client, Calendaring and Scheduling issues, Location Document issues, Creation of Replica at client level, Configuration of Mobile Users etc.Providing L2 Desktop support.Resolving Calls remotely through ZENRC.Dealing with Hardware & Software related issues of more than 1500 users.Daily/ Weekly Monthly Report Submission.Coordination with Manager for implementation of… Show more On Behalf of TeamComputers Pvt. Ltd., New Delhi. Responsibilities:Handling daily issues of Lotus client, Calendaring and Scheduling issues, Location Document issues, Creation of Replica at client level, Configuration of Mobile Users etc.Providing L2 Desktop support.Resolving Calls remotely through ZENRC.Dealing with Hardware & Software related issues of more than 1500 users.Daily/ Weekly Monthly Report Submission.Coordination with Manager for implementation of Policies on Processes.Generate Report from Service Desk for Open Issues/Outages Report and discuss issues for services improvement. Discuss daily issues, Tickets with Shift Manager to reduce repeated issues.Dealing with all the production related issues & escalationsFollowing the service level agreement given by the Organization.Installation & configuration of LAN / WAN, governed by communication protocols. Assign users at various nodes in the network and manage user rights and security. Supervise maintenance of web / application Servers in the Enterprise Network.Identify and troubleshoot network problems on a regular basis. Maintain technical documentation.Oversee installation of Operating System and application software on Windows, and monitoring the same. Plan; implement software rollouts, Patch management, OS deployments/upgrades. Show less