Automation Practice Lead / RPA Architect at ANMLead, design, and deliver complex RPA Solutions for various industries including government agencies, finance, and healthcare services by establishing and scaling COE to realize cost efficiency.Pivotal in team building with regards to hiring developers and assisting the sales department to grow the business practice resulting in $3 million revenue. Responsibilities also involved customer relations and delivery of Proof of Concept, internal training and mentoring, program management and exploring new technology offerings. • Transforming business capabilities and setting up COEs and overseeing RPA Programs by applying best practices code reviews, methodologies and customer cadence and deliverables.• Established and currently managing US Development and Architect Team consisting of 6 new hires.• Gaining a rapport with the client base and securing new strategic accounts in a competitive market. • Collaborating with Sales Team to review customers processes, create and present POCs for finalized process to customers. • Executed solutions and set up a COE for a government labor department resulting in ROI of 250%, automating 120k person hours and a total saving of $2.5 million• Developing solutions using Workato (API automations)

Working under contract to qBOTICA, a leading RPA advisory and enterprise AI implementation firm. Assigned to handle RPA Enterprise Architecture responsibilities for the University of Phoenix, a large, multi-campus university system client. • Provide technical guidance and leadership to optimize and automate critical administrative, admissions, enrollment, and financial functions. • Coordinate efforts with and communicate progress to functional leaders. Mentor team members.• Effort leverages Salesforce, the ServiceNow cloud computing platform, and the university’s current proprietary enterprise-level software.

Contracted to perform Solutions Architect responsibilities for cognitive application designed to rapidly and accurately classify, extract, and validate information provided on loan application documents submitted to a California-based financial institution. Responsibilities encompass critical roles in the development, testing, and installation of software employing AI, Machine Learning, and Robotic Process Automation (RPA). Essential duties include:• Create document encompassing business requirements and develop solutions design.• Work with developers to develop and test software solution and migrate product to a production system.

Provided technical support to sales teams and clients in connection with the company’s IQ Bot software product. This cognitive software combines RPA with AI technologies such as Computer Vision, Natural Language Processing (NLP), fuzzy logic and machine learning (ML). Served as Bot Development and Bot Solutions Architect.• Prepared and presented Proof of Concept (POC) and Statement of Work (SOW) documents in connection with the sale of software and services to leading financial institutions, healthcare enterprises, durable goods manufacturers, and logistics and transportation companies.• Both pre-sale and post-sale, led the development of technical process design and business requirements documents, evaluated client architecture, processed app registration, and prepared detailed project plans.• Served as Program Manager (led team of 6) and Technical Architect on $1.5MM Mortgage Automation Contract.• Identified and satisfactorily resolved product performance and use issues, including those requiring custom solutions and/or OpenCV (Open Source Computer Vision Library).

Technical Account Manager for Enterprise clients including Verizon, US Bank, AT&T, and Synchrony. Coordinated with global team members in the U.S., Europe and Asia to provide technical coverage and resolve escalated issues.• Based on support delivered to several Enterprise clients, I was able to convert them from short-term contracts to multi-year, multi-million-dollar Enterprise Licensing Agreements (ELA’s).• Consulted as Subject Matter Expert (SME) on company’s flagship products: Automation Anywhere Enterprise (AAE, now called A2019) and Bot Insight, a real-time analytical tool.

OpenText purchased HP Autonomy's Content Management business in 2016. This business was acquired by HP via its acquisition of Autonomy Corporation in 2011.THE DUTIES, REPRESENTATIVE ACHIEVEMENTS, AND COMMENDATIONS SUMMARIZED BELOW REFLECT MY WORK WITH AUTONOMY, HP, AND OPENTEXT FROM 2009 THROUGH 2017. During this time I championed the development of end-to-end, performance optimizing solutions; managed high-level technical support matters (product, network, software) for Premier Enterprise accounts; and provided customized solutions to significantly improve processes or address product issues.• Developed automated logging system to capture product and operating system issues by writing diagnostic tool in PERL. Trouble-shooting went from an hours/days-long manual process to less than 10 minutes.• Led cross-functional team in developing, testing and deploying a system optimizing update for a global courier client. Enabled execution of application commands in seconds vs. 5+ minutes.• Corrected flawed client app customizations, enabling real-time access to content and data retention.• Consistently met or beat project deadlines. Examples: Used proactive testing to migrate knowledge-based system to new version three months ahead of schedule; developed architecture and implemented failover system solution for strategic content management system in only six months.• Worked with global teams and led bi-weekly conference calls resulting in improved internal communication, knowledge transfer, and issue resolution rates.• Relied on to deliver state-of-art training to local and global engineering teams. Developed curriculum for 3-day training sessions and conducted annual and bi-annual cross-organizational training. • Recipient of company’s Quarterly Excellence Award. Consistently earned “10-out-of-10” Customer Satisfaction rating for Optimized Solution Development, Client Relationship Management, and Post-Implementation Support.