Kailas Nath Keshavan Narayanan Email & Phone Number

Thiruvananthapuram, Kerala, India

Thiruvananthapuram, Kerala, India

Thiruvananthapuram, Kerala, India

• Research and analyze user/product requirements and coordinate the development of system requirements specifications on Airline PSS and DCS Systems as per client’s requirement.• Point of Contact for Major Airlines hoisted from different parts of Asia and Europe. • Played a BA role for these airlines and handled the new customer’s Go-live implementations and also for existing customer system upgrades.• Demonstrate and present business solutions to the client. Interacting with airline customers during incident and service calls; monitoring the progress of the status call & escalating the issue request assigned to the support team for closure.• Participate in the functional testing of the application prior to delivery. Support the post-sales activities such as training, implementation support, etc.• Conduct training and workshops to ensure the transfer of product know-how to the sales force.• Providing overall leadership to the entire project team including managing deliverables of other functional team leaders and coordinating the allocation of work.• Ensuring the delivery of quality releases on schedules using continuous improvement initiatives; adhering to quality norms throughout the project implementation. • Supervising identification & implementation of prospective customers; planning and implementing version upgrades in coordination with customers & business stakeholders; communicating with customers & getting feedback for review and support issues.• Implementing systems & procedures & ensuring adherence to standards such as ISO & SSAE 18.• Monitoring network performance and verifying the maintenance, backups, and system upgrades (application server software/hardware). • Built and led a high-performing 24*7 Support team of 8 members; enhanced morale, cross-group collaboration, staff development, and talent management. • Collaborated with a large team of managers, technical professionals, & functional specialists for the execution of large projects.

Thiruvananthapuram, Kerala, India

• Perform credit analysis to support ratings, research, analytical outreach, and presentations, following guidance provided by the client. • Analyze portfolio and loan level data provided by third parties (arrangers, originators, trustees) by applying Moody’s methodologies, running structured finance tools and models. • Produce and prepare XBRL formatted financial statements for client companies, by mapping the financial statements to the standard U.S GAAP and IFRS taxonomies that could be filed with US SEC. • Consult with clients and confirm which of their reported financial statement items appear to map directly to the UGT or which ones may require the creation of customized extension elements in order to create an XBRL instance document. • Provide periodical training to junior associates and monitor their participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed. • Perform Periodical Quality Checks on the completed files for other junior analysts and ensure that the completed reports are in line with the defined set of quality criteria or meet the requirements of the client. • Act as a Deputy Team Lead and thereby manage the flow of day-to-day operations and also taking care of the shift roster of the associates who report to me.

Cochin Area, India

Associate in Accounts Payable - (VM Specialist for Harland Clarke Holdings Corp – a company based in San Antonio, TX, USA) • Vendor master setup/updates in ERP tools such as SAP and ORACLE. • Follow all controls for setup and procedures. • Investigate vendor master discrepancies and follow up with stakeholders/buyers and requestors. • Proactive queue management, ensuring no aged items pending for the processing vendor master request or aged discrepancy resolution/ approval. Meet the productivity target & SLA with zero errors. • Query management-Respond & resolve-Client and supplier queries through email and telephone. • Perform Manual audit on the transactions processed also processing invoices from various vendors • Creating historical records and storing them in database or back up storage devices by scanning the documents shared by vendors/clients. • Maintaining vendor files. Raising and tracking invoices, checking the filing of invoices, crosscheck the accuracy of figures and calculations. • Daily/weekly/Monthly reporting to management & Clients. Exercise the process controls placed and identify deviations if any and report to TL.

Thiruvananthapuram, Kerala, India

About the Project: iFlyRes, a new generation Airline Passenger Services System which comprehensively addresses the passenger reservations, inventory control, fares & ticketing, and departure control needs of commercial airlines all over the world which includes Vision Airlines, Island Aviation, Fuji Dream Airlines, Amakusa, Belle Air, Far Eastern Airline, Jet Air Fly, Blue Panorama, HAC, Star Fly Jet, T-way etc. • Act as a point of contact for Customers for software application incidents, queries & clarifications, issue updates & feedback in a timely manner. • Hands on experience in handling the airline reservation and e-ticketing tools like iFlyRes, Worldspan Go tool & Amadeus AAA. Frequent coordination with GDS (1P,1S,1A, Abacus & INFINI) partners of our existing customers and as part of new implementation. • Pro-actively monitor the production system and environment on a continual basis. • Identify areas that need improvement in the support process and suggest a plan of action before the management. • Identify and validate the technical problems/alerts through different monitoring mechanisms, which might lead to Business-critical incidents if unnoticed, by coordinating with various teams within the organization. • Prepare daily/weekly/monthly reports for management review. Document and execute disaster recovery processes. • Have a key role in Incident management - logging, prioritizing and resolving incidents, follow proper escalation procedures and tracking them against various SLAs.

Thiruvananthapuram, Kerala, India

• Provide operational support to clients by maintaining their accounts through an end-to-end web-based platform.• Deliver back-office services to US clients• Accrual Posting and Month end Intercompany Reconciliation• Service desk query handling related to AP outstanding invoices and payment enquirers.• Prepare daily/weekly/monthly reports for management and client review

Car Street, Udupi, Karnataka

• Assisted in accounts and computer section at the administration block. • Handled first hand troubleshooting on desktops. Installation and Configuration of Small Networks in the Temple Administration block.

Bachelor Of Commerce - Bcom

Plus Two, Commerce