Kailee Phelps Email & Phone Number

I support the incredible benefits team at HNI Michigan on insurance open enrollment and renewal initiatives for their game-changing customers.

I work with amazing teams, like Zylo, on an event-by-event basis to leverage Hopin to the best of their ability and run impactful virtual or hybrid events.

Grand Rapids, Michigan, United States

• Responsible for the success of the largest book of business on the international customer success team supporting ~130 business and enterprise customers from contract signing through renewal with touchpoints for kick-off calls, post-event debriefs, quarterly business reviews, escalations, and renewal conversations• Surpassed quarterly renewal net dollar revenue and logo retention goals for business, enterprise, and growth subscription customers in the commercial west region across six time zones• Supported four account executives across two regions in closing new business and working upsell opportunities through the customer lifecycle, more than any other customer success manager • Part of the cross-functional sales council representing the customer success team and creator of a renewal retention playbook used for the highest spend and at-risk clients• Top 4 finalist of the company’s Customer Champion award out of ~900 employees in the quarterly award ceremony, March 2022

• Executed how five travel brands function in the industry and world—from digital event marketing and promotion, to physical collateral and event coordination, goal-setting, and reporting on KPIs to enhance company sales and industry connections globally• Personally sold and coordinated $205K+ in conference sponsorships and $35K in regional event packages through managing key relationships with 85+ suppliers and providing excellent partner success strategies• Sole vendor, supplier, attendee, and staff contact and lead for three-day, 500+ person annual conference, Travel Quest World; owner of promotion strategies through event website, email marketing, social media engagement, event flow, session content, and overall attendee and supplier experience• Presented monthly to and collaborated closely with executive c-suite leaders and sales management to review progress in KPIs and budget oversight across brands and teams• Coordinated all independent travel advisor events and programming across 2,400+ member network including supplier spotlight webinars, trade shows, regional training and consumer events, and annual conference

Atlanta, Ga

• Third promotion in three years to a new position and department during company acquisition and merger; 501 Auctions became a part of GiveSmart by Community Brands in September 2017• Managed the largest team of 96 part-time Event Specialists in 11 Midwest states running 37% of events, more than any other region in the U.S.• Responsible for team recruitment, onboarding, training, coaching, communication and retention• Coordinated with scheduling, equipment, HR, IT, payroll and customer service departments daily• Created, enforced and maintained new metrics, policies and procedures

Atlanta, Ga

• Managed a total of nine full-time Account Managers who ran over 250 events in two event seasons with a 99.6% satisfaction rate; led the top performing team based on department KPIs• Continued to personally run and oversee the success of largest company-wide clients with multi-day and multi-million dollar events like the High Museum Wine Auction, Destin Charity Wine Auction, National Wild Turkey Federation conference, and more• Executed training for 30 new Account Managers across nine teams and 12 offices in the U.S.

Atlanta, Ga

• Personally ran 90+ events with 60+ clients across 18 states with a 100% client satisfaction rate• Created and designed extensive Marketing Packet, and contributed weekly to online KnowledgeBase outlining technical best practices; both client-facing and widely used across departments• Equipment manager and Atlanta office team lead for ten teammates

Chicago, Il

• Rehired upon graduation to fill a full-time vacancy after being an intern the summer of 2014• Worked closely with accounting, sales, clients, and vendors to manage large scale sporting event pageantry by creating POs, PAs, invoices, and event product matrices across international lines and time zones (i.e. the FIFA U-20 World Cup in New Zealand, Copa America in Chile, and UEFA Championships)• Created a new product look book, website and social media initiatives as an integral member of the marketing team; managed social media engagement while executing consistent market research

Chicago, Illinois

• Conducted event planning and outreach for the Global Council Summit• Donor research, presentation, and organization in Raiser’s Edge• Management of social media and newsletters for committee members

Chicago, Illinois

• Led campus tours of to up to 50 people bi-weekly and presented to audiences of 200+ people as a student ambassador• Promoted to one of five executive board members as of August 2014• Executive board duties included scheduling 60 tour guides, training 30 new hires, and oversight of recruitment events of 2,500+ attendees

Chicago, Illinois

• Executed extensive market research, including export/import data and tariff information, for different regions and industries• Organized trade specialists’ client relations with CTS database• Wrote and edited internal and external communications documents• Aided in international trade show organization, execution and follow up

Chicago, Illinois

• Part of the company's first marketing team that created and updated new social media pages and protocol, and physical marketing materials, like the company look book• Created and edited documents for human resources, such as the client handbook; coordinated international travel for sales representatives• Organized invoicing, accounts payable and receivable, payment reconciliation, and internal documents

Chicago, Illinois

• Researched and presented sales competencies and client retention• Conducted market research with Google Analytics, and managed social media accounts and outreach across platforms• Assisted with planning and execution of Becker’s Hospital Review 5th Annual Meeting

Ada, Michigan

• Planned, presented, led, and directed youth ministry retreats, including a week long service retreat for nearly 300 people that had a 99% satisfaction rate• Led middle and high school trips with basic counseling, leadership and coordination for fun, faith-filled experiences

Grand Rapids, Michigan

• Handled reservations, check in and out, special requests, and all guest needs• Assisted with housekeeping management and kitchen responsibilities

Grand Rapids, Michigan

• Served breakfast, lunch, and dinner to residents in a country-club-style dining room• Delivered meals to rooms, assisted with basic health needs, and managed cleanliness of the kitchen and dining room

Bachelor’S Degree, Majors In Communication Studies & International Studies; Minor In Spanish Literature & Language

Activities and Societies: Invisible Conflicts (International Social Justice Student Organization), Alpha Sigma Nu Honors Society, National.

Gpa: 4.01

Activities and Societies: National Honor Society, The Forest Edge Newspaper, Forest Hills Central Varsity Dance Team, Project CHUCK, St..