Kai Hu Email & Phone Number

Portland, Or, Us

Tustin, California, United States

Tustin, California, United States

Responsible for onboarding and off boarding, account management and access, and troubleshooting software and hardware. Maintain all applications used by the entire org. Vet and implement new internal applications (ie. Asset Sonar and Lucidchart) as well as creating Okta app integrations. Create process and procedure documentation for internal wiki. Maintain/replenish inventory as well as package and ship tech equipment. Respond to Helpdesk tickets in a timely manner with exceptional customer… Show more Responsible for onboarding and off boarding, account management and access, and troubleshooting software and hardware. Maintain all applications used by the entire org. Vet and implement new internal applications (ie. Asset Sonar and Lucidchart) as well as creating Okta app integrations. Create process and procedure documentation for internal wiki. Maintain/replenish inventory as well as package and ship tech equipment. Respond to Helpdesk tickets in a timely manner with exceptional customer service. Well versed in Okta, Jira, JAMF, Gsuite, Zoom, Slack. Show less

Irvine, California

Strategize, build and execute schedules for all internal team members. Proficient in Kronos

Troubleshooting and repairing Apple hardware and software. Juggling customer and product issues with a genuine sense of urgency. Turning around repairs to customers as quickly and efficiently as possible. Being one of the go-to people for technical knowledge in the store. Having passion about customer service and a commitment to exceeding expectations. Involved in the on boarding and training process for new hires. Participated in a lead and learn experience twice (leader on the floor for the… Show more Troubleshooting and repairing Apple hardware and software. Juggling customer and product issues with a genuine sense of urgency. Turning around repairs to customers as quickly and efficiently as possible. Being one of the go-to people for technical knowledge in the store. Having passion about customer service and a commitment to exceeding expectations. Involved in the on boarding and training process for new hires. Participated in a lead and learn experience twice (leader on the floor for the store and lead for the Family Room). Show less

Los Angeles

Worked in a fast pace environment where priorities were constantly changing and multi-tasking was vital in order to meet deadlines and where teamwork was paramount to continue and ensure the success of the company. Responsible for strategy and execution of DWOM (Digital Word of Mouth) campaigns. Composed weekly and final reports detailing campaign progress and status to keep clients updated. Worked with large corporate clientele, such as Discovery Channel, Nissan, 6 Hour Energy. Managed 8-10… Show more Worked in a fast pace environment where priorities were constantly changing and multi-tasking was vital in order to meet deadlines and where teamwork was paramount to continue and ensure the success of the company. Responsible for strategy and execution of DWOM (Digital Word of Mouth) campaigns. Composed weekly and final reports detailing campaign progress and status to keep clients updated. Worked with large corporate clientele, such as Discovery Channel, Nissan, 6 Hour Energy. Managed 8-10 employees on a daily basis. Trained new employees on company policy and procedures. Show less