Kailesh Karathia Email & Phone Number

London Area, United Kingdom

London, United Kingdom

• Dealing with new enquiries from mortgage brokers and solicitors about individual mortgage applications and processes, and updating them on any developments on existing applications
• Liaising with the mortgage underwriting team to provide updates to brokers and solicitors about any suitability concerns of individual applicants and to request further information for the application to be approved
• Helping brokers with the portal registration and any registration enquiries
• Mentor… Show more
• Mentor support for new colleagues, helping to introduce them to our systems and answering any queries as well as helping existing colleagues with any queries
• Understanding the mortgage process from the initial stage to the completion stage

Barkingside

-Training and mentoring new staff members on the company’s processes for the various targets they would be required to meet such as sales, valuations and mortgage referrals--Responsible for having bi-weekly reviews with new staff during their probation period to ensure they were meeting targets and setting them smaller goals to help achieve the overall.

-Managing shift of approximately 16 staff members-Inventory Management-Maintaining a Safe and Legal Environment-Stock presentation - ensuring all stock is displayed and priced correctly-All sale items are displayed at front of store and special offer goods are displayed to market the product-Managing the self-service and manual tills -Delegating.

-Managing the sales team to ensure they met daily and weekly targets-Recording sales figures for the working day on to excel spread sheets-Converting prospective clients into a successful sale - awarded employee of the month and highest sales -person for 3 months consecutive-Attending meetings with senior management team and advising them which forms of.

-Managed customer service enquiries-Stock Check -Upselling-Providing technical support to consumers such as issues with any electronic items-Tested products and equipment to ensure they were in working order to put on shop floor

Dealt with customer service enquiriesPromoted and sold products and services -role involved time managing and meeting set targets for which I was awarded salesperson of the monthProvided technical support advice to prospective consumersTrained new staffHandling classified information

Customer Service - including building rapport with customersSelling and promoting productsLiaising with management to provide an update for the area I was selling in

Providing high quality customer careRenewing and processing chargeback itemsAssisting the checkout staff in processing transactions

Maintaining a clean environmentWorking as part of a team to draw in customers and to promote certain items on the drinks list such as cocktail pitchersBuilding rapport with customers and creating a relaxed environment

Education record

Maths (C), Double Science (C,C), History (C), Geography (C), Double English (C,C), Electronics (C), French (C), Gujarati(C)

Education record

Business Studies