Kailesh Karathia Email & Phone Number

London Area, United Kingdom

London, United Kingdom

• Dealing with new enquiries from mortgage brokers and solicitors about individual mortgage applications and processes, and updating them on any developments on existing applications• Liaising with the mortgage underwriting team to provide updates to brokers and solicitors about any suitability concerns of individual applicants and to request further information for the application to be approved •Helping brokers with the portal registration and any registration enquiries• Mentor… Show more • Dealing with new enquiries from mortgage brokers and solicitors about individual mortgage applications and processes, and updating them on any developments on existing applications• Liaising with the mortgage underwriting team to provide updates to brokers and solicitors about any suitability concerns of individual applicants and to request further information for the application to be approved •Helping brokers with the portal registration and any registration enquiries• Mentor support for new colleagues, helping to introduce them to our systems and answering any queries as well as helping existing colleagues with any queries• Understanding the mortgage process from the initial stage to the completion stage• Completed probation early as I passed my quality customer service checks and was commended for having excellent customer service during phone calls with brokers, mortgage advisors, solicitors and internal staff as well as the general public who I would sometimes call for further information Show less

Barkingside

-Training and mentoring new staff members on the company’s processes for the various targets they would be required to meet such as sales, valuations and mortgage referrals--Responsible for having bi-weekly reviews with new staff during their probation period to ensure they were meeting targets and setting them smaller goals to help achieve the overall target-Creating sales leads for properties on the market by contacting potential customers who were interested, arranging viewings and… Show more -Training and mentoring new staff members on the company’s processes for the various targets they would be required to meet such as sales, valuations and mortgage referrals--Responsible for having bi-weekly reviews with new staff during their probation period to ensure they were meeting targets and setting them smaller goals to help achieve the overall target-Creating sales leads for properties on the market by contacting potential customers who were interested, arranging viewings and following up on any queries they had, as well as putting them in touch with our mortgage advisor for any financial concerns and our solicitor panel for legal queries-Carrying out valuations for new and existing customers by arranging an appointment to discuss their property, carrying out the valuation, completing the paperwork, listing their property on the system, arranging the marketing material and providing them with a figure and arranging some sales to help generate interest and sell the property-Managing the office diary for the sales, valuations and the mortgage team – by giving each sales staff appointment for viewings and open houses, new buyer leads for the valuations team and mortgage referral appointments for the mortgage team-Arranging team incentives for the branch and for the area to help exceed company targets-Received excellent customer service award at the regional and national awards ceremony, excellent trustpilot reviews for my customer service and won a national competition for the most sales and listed properties for two years Show less

-Managing shift of approximately 16 staff members-Inventory Management-Maintaining a Safe and Legal Environment-Stock presentation - ensuring all stock is displayed and priced correctly-All sale items are displayed at front of store and special offer goods are displayed to market the product-Managing the self-service and manual tills -Delegating Tasks-Organising and Creating staff rota for the shift and managing staff breaks -On-going training with current and… Show more -Managing shift of approximately 16 staff members-Inventory Management-Maintaining a Safe and Legal Environment-Stock presentation - ensuring all stock is displayed and priced correctly-All sale items are displayed at front of store and special offer goods are displayed to market the product-Managing the self-service and manual tills -Delegating Tasks-Organising and Creating staff rota for the shift and managing staff breaks -On-going training with current and new staff-Dealing with customer complaints or any customer issues including security issues -Dealing with HR enquiries-Cashing up the tills -Reporting to store manager at end of day on any major incidents or issues and takings -Liaising with all managers Show less

-Managing the sales team to ensure they met daily and weekly targets-Recording sales figures for the working day on to excel spread sheets-Converting prospective clients into a successful sale - awarded employee of the month and highest sales -person for 3 months consecutive-Attending meetings with senior management team and advising them which forms of media advertising -the company was receiving a good response and to inform them of any issues that the sales team were coming… Show more -Managing the sales team to ensure they met daily and weekly targets-Recording sales figures for the working day on to excel spread sheets-Converting prospective clients into a successful sale - awarded employee of the month and highest sales -person for 3 months consecutive-Attending meetings with senior management team and advising them which forms of media advertising -the company was receiving a good response and to inform them of any issues that the sales team were coming across such as the legal cases that were causing delays within our processes-Communicating with clients to provide them with updates on their cases. -Liaising with the legal team to gain updates on the legal aspect of the work which could assist my teams in providing updates and increasing sales figures-Liaising with legal team to develop fact sheets for consumers-Human Resource meetings with members of my teams-Assisted the marketing team in promoting the company at events such as the Zee Carnival-Training call centre staff over the telephone and web abroad-Attending customer face to face meetings with prospective and existing clients Show less

-Managed customer service enquiries-Stock Check -Upselling-Providing technical support to consumers such as issues with any electronic items-Tested products and equipment to ensure they were in working order to put on shop floor

Dealt with customer service enquiriesPromoted and sold products and services -role involved time managing and meeting set targets for which I was awarded salesperson of the monthProvided technical support advice to prospective consumersTrained new staffHandling classified information

Customer Service - including building rapport with customersSelling and promoting productsLiaising with management to provide an update for the area I was selling in

Providing high quality customer careRenewing and processing chargeback itemsAssisting the checkout staff in processing transactions

Maintaining a clean environmentWorking as part of a team to draw in customers and to promote certain items on the drinks list such as cocktail pitchersBuilding rapport with customers and creating a relaxed environment

Education record

Maths (C), Double Science (C,C), History (C), Geography (C), Double English (C,C), Electronics (C), French (C), Gujarati(C)

Education record

Business Studies