Kailey Bartrum Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

Southfield, Michigan, United States

Southfield, Michigan, United States

• Regional operational oversight of (14) urgent care clinics and (7) Practice Managers.• Responsible for managing the operational success across assigned clinics in line with company key performance indicators.• Provide leadership and oversee each center’s clinical and administrative teams to deliver consistent patient care excellence, outstanding customer service and operational effectiveness.• Collaborate with the VP of Operations, Senior Director of Operations, and Regional Medical Director on daily operations of the division.• Manage, lead, and maintain OSHA compliance requirements across 29 centers.• Mentor and guide professional development of assigned Practice Managers.• Identify areas of opportunity within the clinics and initiate solutions in collaboration with the Practice Manager.• Review all center P&L statements and address areas of financial improvement.

• Responsible for managing the day-to-day operational activities required to assure a safe and effective patient care environment in (2) assigned clinics.• Currently managing 30 clinical and administrative direct reports over (2) centers. • Manage, lead, and direct the center’s clinical and administrative teams to deliver consistent patient care excellence, outstanding customer service and operational effectiveness.• Manage and direct the responsibilities of assigned administrative and clinical staff to ensure compliance with corporate policies, procedures, and regulatory requirements.• Manage annual budget, develop and achieve desired performance goals within the clinics.• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators.• Maintain open communication with members of WellStreet Senior Management Team regarding any operational issues within the clinics that requires further involvement.• Collect, interpret, and analyze clinic statistical data to evaluate clinic operational needs.• Implement center-level marketing strategies including performing communitymarketing activities to promote center level growth and awareness.• Develop and communicate weekly and monthly clinic goals.• Respond to all patient inquiries regarding their healthcare experience.• Develop and manage monthly work schedules of administrative and clinical direct reports.• Establish and sustain an environment that supports company mission and core values.• Building and leading high performing teams to provide the highest standards of patient care and customer satisfaction.• Manage, lead, and maintain OSHA compliance requirements across 29 centers.• Collect, interpret, and analyze clinical compliance reports and collaborate with members of WellStreet Senior Management Team to discuss successes and shortfalls. • Integrate critical thinking to analyze data and anticipate statistical trends.

Southfield, Michigan, United States

• Serving as the primary point of contact for a set of clients and promptly responds to all client inquiries• Liaise with the operations team as necessary to address client needs and monitor all client activity• Constantly monitors and analyzes assigned client accounts in order to assure accurate and successful processing• Proactively identifies protentional client accounts and works to eliminate future occurrences.• Works to correct problems that do occur and prevents them from recurring in the future.• Develops collaborative relationships across multiple departments and with external clients in order to accomplish client account goals.• Develop and maintain knowledge of client credentialing and fee schedules• Coordinate and execute visits to current client locations to assess the needs of the client account• Works collaboratively with the management team in acquiring new accounts, including site audits and visits.• Review and provide client month end reports• Generate client ad-hoc reports upon request• Create client collection forecast models• Work with clients during their budget settling process to ensure aggressive and realistic targets are being set.• Create and deliver client performance presentations• Assist with establishing client hospital connections for the receipt of patient insurance and demographic information.

Ann Arbor, Michigan, United States

• Assist the Emergency Medicine Program Manager with the coordination of 64 Emergency Medicine Residents through the ACGME accredited four-year program• MedHub execution and management: schedules, vacations, demographics, license/certifications, reporting• Execute resident license renewal process• Recording and maintenance of residency departmental EVUs• CME oversight for all education programs: Resident, Fellow, Medical Students• Generate compliant CME applications for Program Director/Assistant Program Director approval• Coordination and execution of all Grand Rounds and Visiting Professors• Maintain accurate resident and faculty conference attendance• Execution and coordination of residency conference simulation: supplies, models, schedule, space• Preparation and support of the Clinical Competency Committee• Plan, conduct, and execute semi-annual review process• Create highly complex simulation/mock oral boards schedules• Develops and edits department communication/publications, i.e. rotation descriptions, policies, website• Maintain record of NRP/PALS/ACLS/ATLS certifications, reminders, and renewals• Execute all aspects of the Medical Student Clinical Reasoning Elective• Assist with organization and set-up of annual residency graduation event• Prepare surveys for residency awards committee• Formulate, oversee, and execute resident didactic schedules for UM and SJMH• Create innovative ways to gather data and execute sign-ups for events• Create and execute complex mail merges for faculty and residents• Assist with annual recruitment process• Assist with credentialing and orientation of new house officers• Assist with block schedule assignments and elective rotations• Assist with resident clinical skills/oral boards• Coordination and execution of residency cadaver labs and clinical skills exams• Indirect supervision of the Assistant Residency Coordinator

Ann Arbor, Michigan, United States

• Coordination of approximately 230 students through their required Emergency Medicine rotation.• Coordination of approximately 90 students through all four Emergency Medicine Elective Courses • Coordination and oversight of activities of the Emergency Medicine Medical Student Clerkship including site/service assignments, orientation set-up, and distribution and collection of student evaluations• Generation and maintenance of annual clerkship and elective didactic schedules• Ordering and administration of Emergency Medicine NBME shelf exam• Transcription and submission of final grades in compliance with medical school deadlines• Respond to all inquiries and requests from students, faculty, staff, residents, and the public which require interpretation of policies and assist in the resolution• Maintain files and procedural documentation• Coordination of all events related to the Emergency Medicine Interest Group• Generate site placements for all medical students during their emergency medicine rotation• Oversight and maintenance of department EVUs and evaluations• Create and maintain complex spreadsheets and documentation for grading committee sessions• Monitor program for compliance with the Medical School, LCME, and Hospital guidelines• Edit department communication and publications including the Medical School’s Emergency Medicine Course Portal• Prepare various program reports and data of the department annual student awards committee• Cross-training and cross covering responsibilities with the assistant clerkship coordinator, residency, and fellowship programs.• Management of Emergency Medicine Residency didactics schedule• Execution and administration of Residency Grand Rounds guest speakers• Management of Residency Clinical Skills Examinations, Cadaver Labs, and weekly conferences• Execution of Residency Clinical Competency Committee and record summaries for residency leadership• Organization and execution of annual residency graduation

Ann Arbor, Michigan, United States

• Executive-level administrative support to the Director of Education Operations, Residency Program Director, approximately 65 Emergency Medicine Residents, and Assistant Dean and Associate Chair of Emergency Medicine.• Outlook calendar management, financial and administrative support to nine Emergency Medicine faculty members.• Completion of travel/financial reports for supported faculty members and approximately 65 Emergency Medicine Residents.• Drafting all letter of recommendations for the Assistant Dean of Education, Medical Education Clerkship Director, and the Residency Program Director.• Financial reconciliation of the University Purchasing Card. • Coordination of all meetings involving residents and supported faculty members.• Provide support to medical student coordinator on all incoming Emergency Medicine medical student rotations.• Distribute all incoming mail, launder resident lab coats, maintain proper office and medical supply inventory.• Plan and coordinate breakfast/luncheons for all Emergency Medicine educational events.• Administrative support to the Clinical Ultrasound Fellowship Program.• Coordinate medical student rotations through the Emergency Medicine Critical Care Center.• Efficiently respond to high volume emails and department phone calls.• Maintain and update all financial spreadsheets, process budget reports, provide updates to Director of Operations.

Ann Arbor, Michigan, United States

• Administrative support to Emergency Medicine leadership including managers and program coordinators• Outlook calendar management, financial and administrative support to nine Emergency Medicine faculty members• Completion of travel/financial reports for supported faculty• Financial reconciliation of the University Purchasing Card• Coordination of all meetings involving the medical student clerkship coordinator and directors• Provide support to medical student coordinator on all incoming Emergency Medicine medical student rotations.• Distributed all incoming mail, laundered resident lab coats, maintained proper office and medical supply inventory• Plan and coordinate breakfast/luncheons for all Emergency medicine educational events• Coordinated medical student rotations through the Emergency Critical Care Center.• Efficiently responded to high volume emails and department phone calls• Maintained and updated all financial spreadsheets, processed budget reports, provided update to department manager and program coordinators.

Brownstown, Michigan, United States

• Executive-level administrative support to Vice President, Director of Operations, Human Resource Director and management staff. • Incoming patient phone calls, providing billing assistance via insurance verification, payment arrangements, etc.• Training of new associates on all department procedures, efficiency responded to high volume emails and patient phone calls.• Facilitated executive communications from the Director of Operations and/or supervisors to employees. • Plan and coordinate corporate luncheons for all executive and client meetings.• Collaborate with department managers on weekly attendance and annual vacation records on approximately 70 departmental associates.• Provide weekly, monthly, and annual production and revenue reports on 180 clients to all executive-level administrators utilizing all Microsoft office software products.• Schedule and maintain interviews for the Director of Human Resources and department managers on possible future company associates.• Processing and posting of all incoming insurance and patient payments. Reading all Explanation of Benefits in order to determine proper contractuals, copays, and deductibles. • Completing month end reports and invoicing of all 180 clients.• Answering any client inquiries regarding month end reports and invoice balancing.