Kailey Johnson Email & Phone Number

Lahaina, Hawaii, United States

• West Maui based marketing, advertising, branding and PR consulting company.
• Collaborate with entrepreneurial and midsized local Maui business owners and nonprofits across various industries, offering marketing and advertising solutions.
• Design and develop responsive, user-friendly, SEO optimized websites.
• Create compelling visual assets including logos, graphics, and branding materials.
• Conduct thorough research, including market and competitor analysis to ensure content relevance and effectiveness in positioning of brand.
• Craft engaging copy, social media, and press releases that communicates brand messages effectively and captures target audience.

• Now known as 11 Residential. Established and fortified an influential online reputation management and customer service department, fortified brand integrity and bolstered customer satisfaction.
• Developed standard operating procedures (SOPs) and implemented training programs to instill and refine optimal customer service practices.
• Leveraged online survey dashboards to assess both prospective clients and current customers, identifying key touchpoints to showcase achievements and pinpoint areas for enhancement. Conducted SWOT analyses and outlined.
• Proactively resolved customer and prospective client issues to boost customer retention, enhance business trustworthiness through the acquisition of customer testimonials, leading to increased sales and closing ratios.
• Analyze results to proactively identify needs and desires of customers, including better positioning amongst competitors.
• Offer communication opportunities for customers to voice concern or to identify needs.

West Coast

• Develop marketing budgets for all West Coast assets, ensure adherence to budgets while achieving increased ROI
• Analyze and interpret data and traffic/lead generation reports, including Google analytics to identify under performing assets and devise marketing plan
• Achieve budgeted income through successful targeting of appropriate demographic for each asset
• Market awareness, positioning against competitors in the market and SWOT analysis
• Provide sales training and presentations on as-needed basis as a SME
• Conduct site visits with eye to curb appeal, appealing to the five senses, and interior decorating. Identify opportunity to add value with amenity spaces and offerings

Seattle, Washington

- Eye to detail on property walks, including curb appeal - Interior decorating of model homes and vacant units- Pitch concepts and plans, and get budget approval for additional projects as needed- Award presentations and announcements of top achievers - Facilitate sales team meetings and new software launch training- Manage signage vendors from conceptual.

Greater Seattle Area

Greater Seattle Area

- RFPs- Budget variance, monthly financial reporting to owners- Accounts receivable - Resident events and activities- Sales and leasing- Customer service- Lease up collateral and events

Greater Seattle Area