Kailey Shenk Email & Phone Number

Sarasota, Florida, United States

When I took the job, there was no efficient process for keeping the books and tracking income/expenses. I worked with Margo to transfer all her files from Excel, into Quickbooks, to streamline the bookkeeping process. I have been overseeing the bookkeeping process for her company for over 2 years, creating invoices and purchase orders, and receiving payments for work completed. I ran errands and cleaned her house as needed, and also cleaned several client's houses as needed.

Sarasota, Florida, United States

This past year at Main Street Creamery, I have operated in an assistant manager capacity. I championed excellent customer service, and created the processes for a new store in areas such as cash and inventory management, hiring and training procedures, store communications, and food safety cleanliness. I helped develop marketing strategies and customer satisfaction that helped double the business since this time last year.

United States

Cash management, inventory management - including daily/weekly/quarterly product counts and placing daily orders; created cleaning schedules for food safety cleanliness; responsible to lead and deploy up to 9 people at once, quickly adjusting deployment of roles and delegating tasks as business demanded; led teams at my store and other stores across the country through two company-wide operational changes, and led several of my stores through change in management; consistently coached and encouraged continued growth of partners, many of whom received promotions; delivered exceptional customer service in high stress and fast paced environment; quickly and efficiently resolved customer complaints; obtained multiple certifications, including Food Safety Manager certification; excelled in training baristas and shift supervisors at my store, and was frequently requested to train partners at other stores; continued investment in personal and professional development, including for assistant manager position; created and oversaw several projects at each of my stores; effectively communicated under all levels of difficulty and conflict; trained over 100 partners - new baristas, supervisors, and assistant managers.

Longmont, Colorado, United States

Received incoming calls and delivered exceptional customer service, even on the most difficult calls to resolve customer complaints. Customers would call in for product inquiries, which required an extensive knowledge of all products; to request product warranty replacements; and to report product issues. Astute in operating computer programs necessary for receiving/placing calls, ordering, and filing customer claims.

Some College, Communications

Some College, Criminal Justice

High School Diploma, High School