Kailey Gomez Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

— Drive quarterly roadmap and capacity planning, facilitate cross-functional leadership alignment, and enforce prioritization models across a 200+ person organization— Managing a multi-phased build of a custom CMS which enables non-technical content marketing stakeholders to create and update Amazon.com digital product detail pages, decreasing SLAs by over 50%— Act as main point of contact for intake, tactical planning, and program status for Amazon Game Studios and 3rd party game developers— People manager overseeing all technical account management and content operations for the Game Growth catalog— Collaborate with Engineering, UX, Product, and QA stakeholders to evaluate feasibility, perform risk analyses, and build comprehensive workback schedules and launch plans— Identify, schedule, and track dependent work across multiple engineering orgs— Standardize and document SOPs, RACI matrices, and reusable templates to reduce ambiguity and churn

Seattle, Wa, Us

— Managed execution of all engineering efforts for Ring.com globally, including new feature and product launches, site/application optimization, security initiatives, and content operations— Organized and led a multi-phased, multi-year project to rebuild Ring.com by standing up new microservices and integrating with Contentful CMS to enable non-technical teams to easily merchandise and manage site content, leading to a significant improvement in conversion— Delivered infrastructure migration efforts and the deprecation of legacy apps and codebases— Spearheaded customer account-related feature launches including End-to-End video encryption, video TTL, Control Center, cookie consent management, and email capture on Ring.com and within the Ring app with a focus on enabling more security and privacy controls for the customer, directly resulting in increased customer retention— Led roadmap and capacity planning for multiple development, QA, and operations teams globally

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

— Led major initiatives including 3 nationwide New York Times bestselling book launches, 100+ ecommerce CPG launches and digital marketing campaigns, and 3,000+ attendee events resulting in new customer acquisition and revenue growth of 1,000% over 5 years— Executed the sunset of three international e-commerce websites and closure of warehouses to consolidate operations and focus business objectives, saving the company over $1M and 10,000 employee hours annually— Collaborated with cross-functional teams to scope, plan, deliver, and close projects to meet and exceed business goals. — Recommended and implemented process and systems improvements to support and scale a growing business model. — Specialized in document and knowledge organization, budgeting, reporting, and communications.

Bloomington, Illinois, Us

— Was responsible for creating training curriculum, scheduling and delivering formal classes and workshops, and creating extensive reports documenting new hires' progress, test scores, and performance results. — Managed as many as 70 trainees across multiple cohorts at one time. — Volunteered to assume responsibility and management of three department websites: a complex knowledge base I built using SharePoint, and two hand-coded sites deployed to the company intranet. — Delivered advanced Excel spreadsheets and Access databases used by leadership enterprise-wide.

Houston, Texas, Us

Bachelor’S Degree, Business Information Systems & Project Management

Web Development