Information Technician Specialist System Administrator: Installing and configuring various operating systems (Windows 2000, Windows 10, and Windows 7) on NIPR and SIPR machines Troubleshooting VDI and Thin Clients, upgrading NMCI machines and windows 10 softwareImplementing appropriate security measure for appropriate network device and workstationProviding network security using Cisco Routing tools

Providing and following up on over 200 tickets via SIAM until the users problems were resolved.Assisted over 500 users with technical support regarding NCMI software (flank speed, active directory) and hardware (NMCI NNPI) machine products and services via phone call, servicenow tickets, and emails Informed the end user of outages by drafting and sending out notifications that they could follow Troubleshooting users VDI with Vsphere and RDCMan Troubleshooting local Applications using Vsphere and RDCMan Advised and educated end user to ensure a complete solution to their technical or service questions Experience with account provisioning in active directory (NIPR) : assigning security groups and updating user profiles in desktops

Configure and troubleshoot software and hardware enhancements, applications deployments, and infrastructure upgrades Diagnose and correct computer system problems Train users on software performance and the ability to implement performing tuning Document stems problems and resolution for future references