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Kai Ling Teong Email & Phone Number
Senior Professional, Contact Centre and VOC
at
Samsung Southeast Asia & Oceania
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Professional, Contact Centre and VOC
Location
Singapore, Singapore, Singapore
Company size
Who is Kai Ling Teong? Overview
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Quick answer
Kai Ling Teong is listed as Senior Professional, Contact Centre and VOC at Samsung Southeast Asia & Oceania, a company with 1311 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Kai Ling Teong.
Kai Ling Teong previously worked as Manager, Customer Experience (Enterprise) at Singtel and MBA Consulting Project at Global Women Fresh. Kai Ling Teong holds Master Of Business Administration - Mba from Nus Business School.
Company email context
Email format at Samsung Southeast Asia & Oceania
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Samsung Southeast Asia & Oceania
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Profile bio
About Kai Ling Teong
Kai Ling Teong is a Senior Professional, Contact Centre and VOC at Samsung Southeast Asia & Oceania.
Current workplace
Kai Ling Teong's current company
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Samsung Southeast Asia & Oceania
6 roles
Kai Ling Teong work experience
A career timeline built from the work history available for this profile.
Manager, Customer Experience (Enterprise)
Current- Track & analyse Net Promoter Score (NPS), Customer Satisfaction (CSAT) & brand/product sentiment through relational and transactional surveys
- Identify priority drivers of improvement and collaborate with stakeholders to drive customer experience improvement projects
Mar 2022 - Present
Mba Consulting Project
GWF and UN/Shetrades have created a partnership for the last 2 years, training over 600 women in Africa on business skills. GWF is looking to develop a microfinance pilot programme in Rwanda, with the aim to scale this globally.Our team interviewed GWF's Board members, sponsor companies & Shetrades to understand key pain-points, drew up the current & ideal.
Jan 2022 - Apr 2022
Manager, Consumer Insights
- Responsible for consumer research (both in-house & through research agencies) from research design, questionnaire development, fieldwork monitoring to analysis & reporting of insights
- Projects included product evaluation, demand opportunities, competitive analysis, etc.
- Forecasted automotive industry volume through analysing consumer trends & desk research, and presented analysis to regional C-level executives
- Led cross-functional team to develop churn prediction model for improving customer retention
- Launched customer reviews platform and achieved global target score within 6 months
- Launched Salesforce CRM & Case Management (centralized Voices of Customer (VOC) platform)
Oct 2017 - Dec 2021
Executive To Assistant Manager, Customer Experience
- Custodian of Customer Experience programme, covering VOC, NPS, CSAT & Mystery Shop
- Responsible for monthly reporting & annual target setting exercise with stakeholders
- Analysed customer pain-points and collaborated with stakeholders on improvement projects to enhance customer & employee experience
- Custodian of customer database – ensured data compliance with PDPA, as well as extracted data for analysis or marketing purposes
Jul 2012 - Oct 2017
Executive, Client Service
- Executed consumer research studies (local, regional & global) from questionnaire development, fieldwork monitoring, data analysis to reporting to client management
- Projects included NPS, CSAT, Mystery Shop, market sizing, brand equity, usage & attitude, etc.
Jun 2010 - Jun 2012
Team & coworkers
Colleagues at Samsung Southeast Asia & Oceania
Other employees you can reach at samsung.com. View company contacts for 1311 employees →
JC
Ju Changeun
Colleague at Samsung Southeast Asia & OceaniaCheonan, South Chungcheong, South Korea, Korea, Republic Of
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IY
Inhyun Yang
Colleague at Samsung Southeast Asia & OceaniaSouth Korea, Korea, Republic Of
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JP
Jungwon Park
Colleague at Samsung Southeast Asia & OceaniaSeocho District, Seoul, South Korea, Korea, Republic Of
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JP
Junga Park
Colleague at Samsung Southeast Asia & OceaniaSouth Korea, Korea, Republic Of
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GJ
Gyusang Jang
Colleague at Samsung Southeast Asia & OceaniaDongjak District, Seoul, South Korea, Korea, Republic Of
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CC
Cheolwoong Cho
Colleague at Samsung Southeast Asia & OceaniaSouth Korea, Korea, Republic Of
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MH
Md.Kamiab Hossain
Colleague at Samsung Southeast Asia & OceaniaDhaka, Dhaka, Bangladesh, Bangladesh
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HK
Hj Kim
Colleague at Samsung Southeast Asia & OceaniaGyeonggi, South Korea, Korea, Republic Of
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FF
Femil Felix
Colleague at Samsung Southeast Asia & OceaniaAlappuzha, Kerala, India, India
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IP
Ilya Pauliuk
Colleague at Samsung Southeast Asia & OceaniaWarsaw, Mazowieckie, Poland, Poland
View →
Ju Changeun
Colleague at Samsung Southeast Asia & OceaniaCheonan, South Chungcheong, South Korea, Korea, Republic Of
View →
IY
Inhyun Yang
Colleague at Samsung Southeast Asia & OceaniaSouth Korea, Korea, Republic Of
View →
JP
Jungwon Park
Colleague at Samsung Southeast Asia & OceaniaSeocho District, Seoul, South Korea, Korea, Republic Of
View →
JP
Junga Park
Colleague at Samsung Southeast Asia & OceaniaSouth Korea, Korea, Republic Of
View →
GJ
Gyusang Jang
Colleague at Samsung Southeast Asia & OceaniaDongjak District, Seoul, South Korea, Korea, Republic Of
View →
CC
Cheolwoong Cho
Colleague at Samsung Southeast Asia & OceaniaSouth Korea, Korea, Republic Of
View →
MH
Md.Kamiab Hossain
Colleague at Samsung Southeast Asia & OceaniaDhaka, Dhaka, Bangladesh, Bangladesh
View →
HK
Hj Kim
Colleague at Samsung Southeast Asia & OceaniaGyeonggi, South Korea, Korea, Republic Of
View →
FF
Femil Felix
Colleague at Samsung Southeast Asia & OceaniaAlappuzha, Kerala, India, India
View →
IP
Ilya Pauliuk
Colleague at Samsung Southeast Asia & OceaniaWarsaw, Mazowieckie, Poland, Poland
View →
2 education records
Kai Ling Teong education
Master Of Business Administration - Mba
Bachelor Of Science (B.Sc.), Statistics And Applied Probability
FAQ
Frequently asked questions about Kai Ling Teong
Quick answers generated from the profile data available on this page.
What company does Kai Ling Teong work for?
Kai Ling Teong works for Samsung Southeast Asia & Oceania.
What is Kai Ling Teong's role at Samsung Southeast Asia & Oceania?
Kai Ling Teong is listed as Senior Professional, Contact Centre and VOC at Samsung Southeast Asia & Oceania.
Where is Kai Ling Teong based?
Kai Ling Teong is based in Singapore, Singapore, Singapore while working with Samsung Southeast Asia & Oceania.
What companies has Kai Ling Teong worked for?
Kai Ling Teong has worked for Samsung Southeast Asia & Oceania, Singtel, Global Women Fresh, Borneo Motors Singapore Pte Ltd, and Nielsen.
Who are Kai Ling Teong's colleagues at Samsung Southeast Asia & Oceania?
Kai Ling Teong's colleagues at Samsung Southeast Asia & Oceania include Ju Changeun, Inhyun Yang, Jungwon Park, Junga Park, and Gyusang Jang.
How can I contact Kai Ling Teong?
You can use AeroLeads to view verified contact signals for Kai Ling Teong at Samsung Southeast Asia & Oceania, including work email, phone, and LinkedIn data when available.
What schools did Kai Ling Teong attend?
Kai Ling Teong holds Master Of Business Administration - Mba from Nus Business School.
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