Kaili Zeng Email & Phone Number

Barcelona, Catalonia, Spain

- Inspect suspicious merchant activities and behaviour to stop predicate crimes, work independently and make complex investigation decisions- Take appropriate action to be aware of and identify the new fraud patterns and trends to minimize the online e-commerce risk.- Communicate effectively via email with the customer base - sellers, merchants and internal customers- Consistently achieve or exceed weekly productivity and quality standards- Participate in ad hoc projects or assignments as necessary

Shanghai City, China

- General daily task with Opera system - In charge of oriented frequent royalty guests and high profile guests (Assign room in advance/ Pick up/ In room check-in)- Prepare daily meeting report - Communicate with customers through phone and email- Assist and respond to customer inquiries - In room setup for special event bookings- Collect payments by accepting cash or card payments from customers- Verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems- Balance cash drawer at beginning and end of work shift- Monitor lobby and work area, determine customer flow

Madrid Area, Spain

Cross-training in Front Office and Housekeeping

Bachelor Of Business Administration In Global Hospitality Management

BBA 1 Service techniques&Craft learning BBA 2 Culinary Training BBA 4 Fundamentals of Hospitality Management BBA 6 Business Integration.

High School, International Baccalaureate