Pacific Ocean Charters is an ocean yacht based marketing company that aims to connect people to fully licensed and professional charter vessels in the Southern California area.

Origin is a leading provider of enterprise software for workforce verification. The OriginONE platform allows employers to Recruit, Onboard, Drug Test, Background Check, Train, Test, & Badge employees & contractors from one enterprise software platform. As a marketing associate I oversee the development of advertising and all marketing communications to meet out product and service objectives. -Coordinate with the Marketing Design Team to create engaging and attractive advertising material-Utilize multiple online platforms to organize records of marketing metrics and results of campaigns-Monitor competitors marketing activities -Gather and analyze SEO data & produce content marketing material accordingly-Formulate keyword dense blogs and post daily to website and social media platforms-Manage all social media sites, increase followings and build relationships with target market & industry influencers-Developed website pages and assisted with formulating the structure and functionality of the site-Conduct market research to reveal untapped opportunities

Since 1937, Minnequa Works Credit Union has been providing quality financial services to its members.As a Marketing officer I assisted with creative graphic design for signage, newsletters, and online promotions. I provided social media support that focused on creating engaging material for both current and potential members. I researched and analyzed competitors to further understand member’s needs and make the direction of the credit union clear. I concentrated on developing ways to educate members on the benefits of using different products and services. Strived to compete through updating digital platforms and formulating plans to attract new memberships by targeting younger generations. Relied heavily on member analytics to determine where and how marketing efforts should be directed.* Maintained social media platforms, created engaging material and kept track of relevant analytics.* Created and sustained tentative marketing calendar for year of 2016.* Tracked different marketing techniques to reveal what strategies were producing high ROI.* Volunteered within community to represent Minnequa; taught children in low-income areas the basics of financial literacy.* Increased employee involvement within community by creating an enjoyable atmosphere within the workplace and formulated end of the year incentives.* Articulated surveys and questionnaires to be sent out to current members.* Encouraged focus groups to meet weekly in order to discuss current and future projects.* Created monthly reports and materials for Board of Directors.

Waterheatersales.com specializes in water heater sales, installations, and services for commercial and residential clients. As the Marketing Manager I oversaw the facilitation and implementation of waterheatersales.com. I was responsible for developing areas such as sales management, product development, and distribution channel management. I managed marketing communications, which included advertising, promotions, pricing, market research and customer service. I conveyed prospects into customers by establishing value, confirming specific needs, and connecting them to others within our organization that added value. I accumulated extensive experience with working virtually and with diverse cultures such as India.* Connect with potential customers online or off, via social media, advertising, email and websites.* Engage with prospects to understand their needs, inform them of solutions, and position our organization as a trusted resource.* Computer work experience with Excel & QuickBooks.* Craft customer retention strategies and customer service protocols.* Establish affiliate programs and cross promotions among existing ecommerce companies.* Develop additional ecommerce sites to capture the water heating industry by adopting different marketing techniques.

Family owned and operated since 1950, General Installation Company has been the oldest and largest service agent for water heaters in the Los Angeles area. Dealt directly with customers who needed assistance with their water heaters. Required an excellent understanding of seven different manufactures warranty policies, installation requirements, and expert knowledge in the water heating industry overall. Daily processes included, determining product or service problems by fully understanding and clarifying the customers complaint, defining the cause, and ultimately selecting the best solution to solve the problem.* Resolve requests independently and escalate issues to management for further review based on judgment and experience.* Recommend potential products or services to management by collecting customer information and analyzing customer needs.* Ensure resolution and high satisfaction consistently.* Prepare product or service reports by collecting and analyzing customer information.* Attract potential customers by answering product and service questions; suggested information about other products and services.* Maintain customer records by logging account information.* Identify process improvement opportunities for the subset of tools/tasks supported to ensure effective business solutions.* Provide updates to policy, process and standard materials.