Kaina Jones Email & Phone Number

Ireland

• Receiving first notification of loss in a courteous and efficient manner ensuring accurate detail of all information is recorded;
• Display a strong understanding of the claims process in order to reduce claim costs and life cycle;
• Ability to deliver excellence in customer service to claimants and their authorised representatives;
• Dealing with customer complaints in a proactive and pragmatic manner;
• Check the claims daily and their progress;
• Strong organisational… Show more

Dublin, County Dublin, Ireland

• Warmly greeting the clients and ensuring they are looked after from the initial phone call throughout the experience with the therapist.
• Executing general reception duties with a high degree of accuracy and professionalism
• Overlooking the daily operations of the business, to ensure company goals are achieved and a high customer service is provided at all times.
• Replying to emails and other customer correspondence.
• Keeping in touch with clients and following up on… Show more
• Keeping in touch with clients and following up on appointments at the clinic to assure clients are happy with their experience.

Ireland

Brazil

• Hospitality Industry
• Provided support to the General Manager and directly responsible for supervising the reception and governance team.
• Sent timekeeping records (timesaver and payroll system) to the accounting team including vacation time, sick pay, bereavement pay, incentive pay, retro pay, holiday pay and charged tips.
• Reported and reconciled discrepancies between payroll and time systems.
• Collected and processed all hotel accounts payable submissions.
• Closed… Show more Hospitality Industry

Brazil

Brazil

• Same duties as below.
• Achievements:
• Participated in the implantation of the hotel processes and procedures for new software (CM net).
• Trained other receptionists. Entrusted to work alone on shifts and also managed workload successfully.

Brazil

• Greeted guests and provided superb customer service.
• Ensured the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answered all client questions and incoming calls.
• Redirected phone calls to the appropriate department and takedown messages.
• Sent and received payments, invoices, and transactions. Managed reports, closed invoices, and received national and foreign currency.
• Sold and negotiated booking packages… Show more

Brazil

Brazil

• Processed accounts and incoming payments in compliance with financial policies and procedures.
• Performed day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data.
• Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verified discrepancies and resolve clients’ billing issues.
• Facilitated payment of invoices due by sending bill reminders and… Show more
• Facilitated payment of invoices due by sending bill reminders and contacting clients.

General English, English

Postgraduate Degree, Marketing

Bachelor'S Degree, Business Administration And Management, General

Certificate In Insurance Product Advice (Apa), Insurance