Kaina Jones Email & Phone Number

Ireland

● Receiving first notification of loss in a courteous and efficient manner ensuring accurate detail of all information is recorded;● Display a strong understanding of the claims process in order to reduce claim costs and life cycle;● Ability to deliver excellence in customer service to claimants and their authorised representatives;● Dealing with customer complaints in a proactive and pragmatic manner;● Check the claims daily and their progress;● Strong organisational… Show more ● Receiving first notification of loss in a courteous and efficient manner ensuring accurate detail of all information is recorded;● Display a strong understanding of the claims process in order to reduce claim costs and life cycle;● Ability to deliver excellence in customer service to claimants and their authorised representatives;● Dealing with customer complaints in a proactive and pragmatic manner;● Check the claims daily and their progress;● Strong organisational, problem solving and communications skills. Show less

Dublin, County Dublin, Ireland

● Warmly greeting the clients and ensuring they are looked after from the initial phone call throughout the experience with the therapist.● Executing general reception duties with a high degree of accuracy and professionalism● Overlooking the daily operations of the business, to ensure company goals are achieved and a high customer service is provided at all times.● Replying to emails and other customer correspondence.● Keeping in touch with clients and following up on… Show more ● Warmly greeting the clients and ensuring they are looked after from the initial phone call throughout the experience with the therapist.● Executing general reception duties with a high degree of accuracy and professionalism● Overlooking the daily operations of the business, to ensure company goals are achieved and a high customer service is provided at all times.● Replying to emails and other customer correspondence.● Keeping in touch with clients and following up on appointments at the clinic to assure clients are happy with their experience.● Taking appointments by phone and email.● Responsible for managing and updating Wix website.● Organized and maintained accounts receivable and accounts payable files.● Receive payment and responsible to control.● Submitted monthly accounts receivable reports to General Manager.● Achievements: ● Tracked and ordered all the clinic supplies and get the best price and deals.● Entrusted to work alone on shifts and also managed workload successfully● Responsible for managing social media, answering customers requests and creating posts on Instagram and Facebook. Show less

Ireland

Brazil

Hospitality Industry ● Provided support to the General Manager and directly responsible for supervising the reception and governance team.● Sent timekeeping records (timesaver and payroll system) to the accounting team including vacation time, sick pay, bereavement pay, incentive pay, retro pay, holiday pay and charged tips.● Reported and reconciled discrepancies between payroll and time systems.● Collected and processed all hotel accounts payable submissions.● Closed… Show more Hospitality Industry ● Provided support to the General Manager and directly responsible for supervising the reception and governance team.● Sent timekeeping records (timesaver and payroll system) to the accounting team including vacation time, sick pay, bereavement pay, incentive pay, retro pay, holiday pay and charged tips.● Reported and reconciled discrepancies between payroll and time systems.● Collected and processed all hotel accounts payable submissions.● Closed out purchase orders once invoices had been entered.● Bank reconciliation.● Provided training and assisted hotel contacts on accounts payable processes.● Performed reasonable requests as assigned or directed by management.● Organized and maintained accounts receivable and accounts payable files.● Initiated collections for past due accounts.● Tracked payments and handled bank deposits in a timely manner.● Submitted monthly accounts receivable reports to General Manager.● Ensured guests felt welcome and gave responsive, friendly, and courteous service at all times.● Coded accounts payable invoices accurately and for efficient payment.● Assisted with the end of month inventories and spreadsheets to submit to accounting.● Assisted with the ordering of all operational items and merchandise.● Responded and coordinated donation requests in accordance with company policy.● Assisted with associate outings, events, and meetings.● Achievements:● Directly responsible for the reservations sector by phone and email, in addition to group booking packages negotiation. ● Also provided post-sales, responded to all guest reviews on booking and trip advisor. Show less

Brazil

Brazil

● Same duties as below. ● Achievements: ● Participated in the implantation of the hotel processes and procedures for new software (CM net). ● Trained other receptionists. Entrusted to work alone on shifts and also managed workload successfully.

Brazil

● Greeted guests and provided superb customer service.● Ensured the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.● Answered all client questions and incoming calls.● Redirected phone calls to the appropriate department and takedown messages.● Sent and received payments, invoices, and transactions. Managed reports, closed invoices, and received national and foreign currency.● Sold and negotiated booking packages… Show more ● Greeted guests and provided superb customer service.● Ensured the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.● Answered all client questions and incoming calls.● Redirected phone calls to the appropriate department and takedown messages.● Sent and received payments, invoices, and transactions. Managed reports, closed invoices, and received national and foreign currency.● Sold and negotiated booking packages and loyalty cards, controlled by agency commission spreadsheet.● Accepted all letters and packages and distributed them to their appropriate departments.● Monitored, organized, and forwarded emails. Tracked and ordered office equipment and supplies.● Maintained records and files. Oversaw the office budget.● Achievements: ● Participated in the new software operating system (OPERA) deployment as a key user. ● Participated in the initial training offered by the company, learned all the functions of reception and customer service and the hotel's operation. Learned daily routines of a hotel; check-in, check out, critical situation handling, and general service and reservations. Show less

Brazil

Brazil

● Processed accounts and incoming payments in compliance with financial policies and procedures.● Performed day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data.● Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted.● Verified discrepancies and resolve clients’ billing issues.● Facilitated payment of invoices due by sending bill reminders and… Show more ● Processed accounts and incoming payments in compliance with financial policies and procedures.● Performed day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data.● Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted.● Verified discrepancies and resolve clients’ billing issues.● Facilitated payment of invoices due by sending bill reminders and contacting clients.● Generated financial statements and reports detailing accounts receivable status. Show less

General English, English

Postgraduate Degree, Marketing

Bachelor'S Degree, Business Administration And Management, General

Certificate In Insurance Product Advice (Apa), Insurance