Kainaz Java Email & Phone Number

Auckland, New Zealand

-Analyse SuccessFactors processes, identified key pain points and opportunities.-Develop detailed reports with actionable recommendations for service improvement.-Work closely with cross-functional teams to validate and prioritise initiatives.-Communicate recommendations to senior leadership for strategic planning and execution.-Conduct process mining using Signavio to map and analyse end-to-end business processes.-Highlight opportunities for improvement and cost savings.

Auckland, New Zealand

- Support the implementation of best practices, processes, and tools to ensure a consistentand high-quality experience for the customers.- Build strong, long-term relationships with our customers based on trust and transparency.- Support change management activities including stakeholder engagement, communications,and training activities.- Actively seek feedback from our customers to ensure that we are meeting their needs andexpectations.- Analyse feedback and track customer satisfaction using quantitative and qualitative methodsto identify areas for improvement and suggest changes.- Collaborate with other teams, such as Delivery, to ensure that customer needs are being metand that feedback is being incorporated into services.- Work with customers to understand and accurately document their vision and goals in a Business Case and work within the project team to define the plan to achieve the transition.- Support progress and entry / exit checkpoints within projects.- Provide SAP functional support and expertise as and when required.

Auckland, New Zealand

- Work with the customers to understand and accurately document their current anddesired future states. Understand the gap and work within the project team to definethe plan to achieve the transition.- Assist the projects to maintain and provide tracking with registers across Risk, Issues, Dependencies and Quality.- Support progress and entry / exit checkpoints within projects.- Help develop standards that support the delivery and achievement of the project goals and embed them.- Develop training or other relevant materials for customer use to enable transition.

Auckland, New Zealand

-Collaborating with SENCO and teachers to come up with a learning plan that is challenging but achievable for Special or Behavioural needs children-Managing children whose first language is not English through guided workshops and reading groups (ESOL).-Supporting Year 2 and 3 children in their reading groups or one on one depending on the child's needs to progress through the reading pathway.

Doha, Qatar

-Establishing and enforcing Program standards and Processes.-Gathering of data for Business Case and presenting to Program leadership -Ensuring that the scope of the program and the transformation deliverables are clearly identified.-Assist the Program Managers in managing the budget.-Assisting the Program manager in establishing business readiness.-Preparing and maintaining the program organisation and communication charts.-Providing weekly reports for the stream leads, project manager and steering committee showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies.-Maintaining project trackers and tools to ensure information from multiple sources is readily available for all stakeholders. -Represent the program or project status in executive reports.-Maintaining program documentation and version control of all project artefacts.

Doha, Qatar

-Providing training internally to the Finance department for reporting and error resolution.-Maintaining documentation of all Oracle/Financial processes and ensured that all users and stakeholders were kept informed of changes.-Weekly catch ups with key oracle users to get an understanding of their issues and to build processes which will assist them.

-Conducting analysis on issues raised by business customers related to finance and Oracle processes.-Integrating and transitioning new engagement processes to replace the existing process. -Enhancing operational teamwork for the Australia and New Zealand oracle teams by introducing suitable common processes and points of engagement.Upgrading procedures for supply chain approval with an automated flexible ‘Right now’ solution.-Ensuring seamless transition between all interfaces when Vodafone New Zealand changed banking providers.-Streamlined general information queries and reduced volumes by 90%.-Reviewed Oracle licensing model and optimised to save significant capital expenditure in licence cost.-Trained new users, mentored colleagues and produced training documentation.

Auckland, New Zealand

-Providing first level contact to the end user and responding in a timely and professional manner-Properly escalating unresolved queries to the next level of support-Researching, diagnosing, troubleshooting and identifying solutions.

Auckland, New Zealand

-Quality control and standards assurance for peer review and service evaluation.-Call screening and feedback for call teams. -Post training review of call staff for feedback to the training teams. -Cold calling clients and conducting corporate and government sponsored market research

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