Kainaz Java Email & Phone Number

Auckland, New Zealand

-Analyse SuccessFactors processes, identified key pain points and opportunities.-Develop detailed reports with actionable recommendations for service improvement.-Work closely with cross-functional teams to validate and prioritise initiatives.-Communicate recommendations to senior leadership for strategic planning and execution.-Conduct process mining.

Auckland, New Zealand

- Support the implementation of best practices, processes, and tools to ensure a consistentand high-quality experience for the customers.- Build strong, long-term relationships with our customers based on trust and transparency.- Support change management activities including stakeholder engagement, communications,and training activities.- Actively seek.

Auckland, New Zealand

- Work with the customers to understand and accurately document their current anddesired future states. Understand the gap and work within the project team to definethe plan to achieve the transition.- Assist the projects to maintain and provide tracking with registers across Risk, Issues, Dependencies and Quality.- Support progress and entry / exit.

Auckland, New Zealand

-Collaborating with SENCO and teachers to come up with a learning plan that is challenging but achievable for Special or Behavioural needs children-Managing children whose first language is not English through guided workshops and reading groups (ESOL).-Supporting Year 2 and 3 children in their reading groups or one on one depending on the child's needs to.

Doha, Qatar

-Establishing and enforcing Program standards and Processes.-Gathering of data for Business Case and presenting to Program leadership -Ensuring that the scope of the program and the transformation deliverables are clearly identified.-Assist the Program Managers in managing the budget.-Assisting the Program manager in establishing business.

Doha, Qatar

-Providing training internally to the Finance department for reporting and error resolution.-Maintaining documentation of all Oracle/Financial processes and ensured that all users and stakeholders were kept informed of changes.-Weekly catch ups with key oracle users to get an understanding of their issues and to build processes which will assist them.

-Conducting analysis on issues raised by business customers related to finance and Oracle processes.-Integrating and transitioning new engagement processes to replace the existing process. -Enhancing operational teamwork for the Australia and New Zealand oracle teams by introducing suitable common processes and points of engagement.Upgrading procedures for.

Auckland, New Zealand

-Providing first level contact to the end user and responding in a timely and professional manner-Properly escalating unresolved queries to the next level of support-Researching, diagnosing, troubleshooting and identifying solutions.

Auckland, New Zealand

-Quality control and standards assurance for peer review and service evaluation.-Call screening and feedback for call teams. -Post training review of call staff for feedback to the training teams. -Cold calling clients and conducting corporate and government sponsored market research

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