Conduct meditation and provide personal coaching.

Manage Systems Software Technical teamDuties include, but not limited to:• Management of the activities of the technical team in installation and maintenance of systems software as well as overseeing projects to their completion. These include mobile computing, and Web technologies, which included COBOL program support.• Managed Standardization and cost containment for the software at HCSC• Managed 60+ high visibility projects for the team• Developed the Service catalog (SaaS) for the infrastructure organization• Supported business application releases.• Provided oncall, as well problem diagnosis and resolution support • Coordinated the Change, and Problem management activities of the team• Provided Disaster recovery (BRS) support• Provided management (PM) of Special projects• Performed the hiring and pay for performance activites

Support IBM mainframe network environment as a senior mainframe systems programmer (systems engineer) and project manager. This includes ISV (Independent Software Vendor) installation, customization and support. •Migrated to the latest operating system •Reduced desktop printers by 97% to utilize shared multi-function printers and saved $900K annually in support and supplies.•Improved the process of defining new devices by 92%, eliminating 36 complex steps which required multiple system outages to a process where things can be done on the fly with no outages.•Developed automation to check out the health of the systems in a matter of seconds, which resulted in early detection of issues and lead into a stable computing environment•Tuned the network to reduce overhead and excess CPU• Performed capacity planning and forecasting functions

Management• Managed the activities of the global networks performance and tuning team, comprising of 12 professionals for for 12 years, ensuring the network is performing well, which included monitoring, reporting, forecasting and problem determination for these systems. • Put into place methodology to do proactive tuning, and capacity planning which resulted in a highly stable environment. I developed a Web site that provided any type of performance data, readily available in graphical and numerical formats with daily, weekly, monthly and yearly trending.• Managed Standardization and cost reduction teams, comprising of 18 matrixed individuals• Performed Pay for Performance activities, managing time sheets, scheduling time off, and mentoring.Project Management • Supported 60+ key projects using MS Project, Excel and Word. These projects were always within budget and under the time frame slated for them. One project saved over $680K / year in hardware and software costs through using new methodologies.Six Sigma Activities (process improvement)• Supported multiple Six Sigma projects. One project saved the company $3M in elimination of unnecessary hardware and software. Another project eliminated 300+ FEPs and yet another project consolidated network management platforms, resulting in $1M savings in software costs.Performance and Tuning• Lead the network performance and tuning team, ensuring the network is performing well, including monitoring, reporting and problem determination for these systems• Put into place methodology to do proactive tuning, which resulted in a stable environment. • Performed capacity planning in support of all internal and external projects.Merger Support• Supported transition activities, which included standardization, elimination of duplicate software and hardware. These resulted in ease of problem determination and quicker resolution and isolation of problems.

Systems Support• As a systems programmer I installed, customized, and maintained one of the world’s largest networks while staying below the FCI (Failed Customer Interaction) count, year after year. • Supported Disaster Recovery (Business Recover) activities• Engaged in Change Management and Problem Determination processes.• Wrote automation that reduced network activation time from 45 minutes to less than 8 minutes (82%).Project Management• As a project manager I supported several key projects using MS Project, Excel and Word. These projects were always within budget and under the time frame slated for them. Merger Support• Supported transition activities, which included standardization, elimination of duplicate software and hardware. These resulted in ease of problem determination and quicker resolution and isolation of problems.

“Kain is an expert, problem solver and innovator. A great team member that everyone likes and highly respected. He bailed us out many times.” Patrick Murphy – manager who worked at TXU with Kain• As a Senior systems programmer I supported day to day operation of the network by installing, customizing, maintaining and tuning all network products such as VTAM, TCP/IP, APPN, NPM, and NCP). • Designed and planned the entire data communications network. • Migrated from token-ring to a mixed Ethernet/token-ring environment with ATM and fast Ethernet backbones. • Provided cabling and customization for the 37xx, 3x74, and other network equipment. • Trained and taught operations staff. • Provided merger activities of DP&L, TESCO, TP&L and TUGCO, as well as Lone Star Gas. • Delivered offsite Disaster Recovery support. • Wrote network activation, monitoring and transfer automation, using REXX CLISTS. • Installed and supported other program products such as ROSCOE, VPS, and Candle Omegamon. • Performed system gen activities and automated it using RPF. • Converted the network from SNA to APPN/HPR• Designed, coded and maintained application programs using Assembler, COBOL, FORTRAN, PASCAL and PL/1. • Wrote macro and command level CICS applications. • Supported ADABASE data base using NATURAL query language.• As a project manager I provided project management expertise in support of internal and external projects.