I am a multidisciplinary professional specializing in customer relations, digital sales and digital marketing. I'm currently Head of CS and Support at CoSafe LATAM, where I provide support to administrative users of client platforms, monitoring the integrated software and coordinating improvements and corrections with the development team. I also prepare technical presentations on the platform and support the sales and marketing areas.Previously, I worked as a Digital Asset Analyst at Grupo Partage, responsible for the success of the digital sales process for tenants in a group of 12 shopping centers. I had strong interaction with internal customers, the marketing team, IT, shopping centers and tenants, ensuring customer satisfaction, engagement and retention at all stages of the process, from onboarding to the ongoing relationship with the platform. In addition, I was responsible for configuring the platform according to customer needs and expectations, monitoring performance indicators such as NPS, Churn, Health Score and others. Before that, I worked as a Digital Marketing and Inside Sales Analyst at Conube Contabilidade Online, where I was responsible for monitoring the sales funnel, closing deals and supporting the Communications/Marketing team in creating social media strategies. I also coordinated, guided and supervised the Sales team, creating processes to improve the customer experience.I also have experience as an eCommerce Consultant at Canal da Peça, managing online stores, drawing up business and digital marketing plans, defining website standards and monitoring digital strategies. Previously, I worked as an Administrative Assistant at Grupo SHC, responsible for negotiating with suppliers, controlling documents and staff vacations, organizing meetings and building administration.I have skills in customer relations, digital sales and digital marketing