Kai C. Email & Phone Number

Boise, Idaho, United States

· Team Lead for up to 3 individuals at a time · Backup for Call Center Supervisor· Handling escalated calls from members, addressing their concerns· Onboarded 3 team members· Promoting active learning and understanding of processes within the team· Observing and recommending process improvements to management· Providing technical support to Credit Union members via phone for Zelle, Adobe Sign and online banking on multiple digital platforms

Boise, Idaho, United States

· Adhered to HIPAA regulations at all times while accessing secure electronic records over multipledatabases for health insurance & scheduling purposes· Explained insurance details, collected patient copays, and demographic information to patients

Boise, Idaho, United States

· Provided direct technical support to faculty for their instructional technology, including Canvas, Panopto, Zoom, Verba, and Google Workspace products· Regularly operated Zoom and classroom technology (multiple microphones, cameras, etc.) for virtual events · Canvas sub-account administrator for all School of Nursing Canvas courses, assisting faculty and staff manage their course sites· Coordinated and facilitated all textbook adoptions and ordering of desk/review copies between faculty, Bronco Shop, and multiple publishing company representatives· Developed multiple long-term projects with various internal parties within the School of Nursing· Created and distributed technology-related training materials & guides for faculty and staff · Communicated with eCampus and the registrar’s office regularly regarding schedule change requests· Provided quality assurance checks for detailed processes· Audited and reconciled data reports from multiple databases and queries· Assisted the marketing team with WordPress content updates for the School of Nursing website, ensuring ADA compliance· Created and managed templates for faculty to use for their course syllabi and calendars, ensuring inclusivity and ADA compliance

Boise, Idaho, United States

· Senior Contact Tracer & team lead, trained six team members and supervised up tofive individuals at a time· Regularly developed and updated training materials, scripts, templates, protocols,and other official documentation for the Public Health office regarding COVID-19policies· Recommended policy and procedure changes for supervisors to review and approve· Communicated Boise State University policies regarding COVID-19 to internal &external parties; primarily spoke with staff, faculty, students, and parents· Resolved conflicts and confusion with parties that had issues with university policies; allconflicts addressed were resolved with the parties agreeing to comply with policy· Adhered to HIPAA & FERPA regulations while accessing secure electronic records overmultiple databases for COVID-19 tracing purposes

Boise, Idaho, United States

· Managed new client referrals and extended services of current clients· Resolved scheduling and insurance issues with difficult clients, referred clients out asneeded· Adhered to HIPAA regulations at all times while accessing secure electronic recordsover multiple databases for health insurance & scheduling purposes

Boise, Idaho, United States

· Maintained COVID-19 safety standards while providing quality care and service topatients and staff· Adhered to HIPAA regulations while collecting demographic and insuranceinformation during patient registration using the Epic EMR system

Boise, Idaho, United States

· Provided technical support (hardware & software) to all staff members· Adhered to HIPAA privacy practices while managing patient records andappointment scheduling using the BestNotes EMR· Explained insurance details, privacy practices, and clinic policies to patients· Collected patient payments and communicated with third-party medical billers toresolve monetary issues

Bachelor Of Science - Bs, User Experience Design

Associate Of Arts - Aa