Kairul Brewitt Email & Phone Number

Sydney, Australia

- Accept, manage and resolve support incidents.- Support mailbox, online ticketing system or via telephone to conclusion. - Lead or assist with the sale, design, implementation and support of Infrastructure and Cloud solutions for clients. - Proactive monitoring and response to automated infrastructure monitoring and vendor incident alerts. - Participate in rotating after-hours/weekend support and monthly patching exercises as required. - Attend training, networking or… Show more - Accept, manage and resolve support incidents.- Support mailbox, online ticketing system or via telephone to conclusion. - Lead or assist with the sale, design, implementation and support of Infrastructure and Cloud solutions for clients. - Proactive monitoring and response to automated infrastructure monitoring and vendor incident alerts. - Participate in rotating after-hours/weekend support and monthly patching exercises as required. - Attend training, networking or business development events as nominated by the Company. Show less

Leichhardt, Nsw

ICT Support Officer (ISO):Reporting to the Regional Service Support Officer who is also their PPPR leader;Responding to ICT support requests logged in the online ICT Service Desk tool to resolve network andsystems issues;Participating in the deployment of various ICT projects, driven by the schools’ strategic plan;Contribute in the assessment of schools network and the production of reports/recommendations;andAudit and maintain the schools’ entire network… Show more ICT Support Officer (ISO):Reporting to the Regional Service Support Officer who is also their PPPR leader;Responding to ICT support requests logged in the online ICT Service Desk tool to resolve network andsystems issues;Participating in the deployment of various ICT projects, driven by the schools’ strategic plan;Contribute in the assessment of schools network and the production of reports/recommendations;andAudit and maintain the schools’ entire network, systems and document work in electronic format.Key Achievements - Involvement of the Standardisation of Technology Infrastructure in 149 schools in the Sydney Diocese- Migration to Google Apps and Cloud Storage- Upgraded Server 2008 to Server 2008 R2. - Upgraded Server 2008 R2 to Server 2012.- Upgraded Server 2012 to Server 2016- Wireless Infrastructure Upgrade. (Cisco Wireless Controller and AP)- Diocese wide ISP migration from Telstra to iiNet. Including upgrade of networking equipment such as Cisco Routers.- Migrated MacOS Active Directory based management to Mosyle MDM solution- Wireless and Switch Infrastructure Complete Upgrade (Aruba iAP and Switches)- Merger of 3 school sites into 1.- NBN migration- Dark Fibre Migration project – managing inspection, installation of new Fibre Termination(FOBOT) and Civil works. Show less

Silverwater, Nsw

• Provide First Level technical support to End-Users• Supporting Notebooks, Netbook EeePCs (Linux, XP, Win7), LCD/LED Monitors, Networking Products (Modem/Routers, WLan Cards), Configuring Home Networks and Tablet PC’s• Handling complaints and escalations• Logging All Calls• Booking RA’s and Organising Courier

Education record

Activities and Societies: ITIL Foundation CPD (Completed) Microsoft 365 Certified : Modern Desktop Administrator Associate (Completed).

Information Technology

Apple Certified Associate - Mac Integration 10.8 (May 2013) MCSA: Windows Server 2008 (Completed) - Windows Server 2008 Active Directory.

Information Technology

HDI Help-Desk CompTIA A+ CE MCSA: Windows Server 2003 SUSE Linux