Kaiser Saleemi Email & Phone Number

Flower Mound, Texas, United States

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Implemented SharePoint 2013 to help increase productivity and communications throughout the company.
• Help manage all facets of the infrastructure including but not limited to, Active Directory, Exchange 2010, ESET Antivirus and WebSense.
• Installed and configured Windows Server Update Services (WSUS) to allow more efficient management of patches and updates for all systems.
• Ensure all user issues are resolved and documented in a timely manner using BMC TrackIt software.
• Manage multiple hosts and virtual servers in vSphere 5.1, including making any changes necessary to increase performance as well as manage resources to ensure cost efficiency.

Kandahar, Afghanistan

• Directly responsible for supporting TF Lightning 101st ESB SharePoint projects.
• Collect detailed user and technical requirements. Work with others to analyze collected requirements, translate into programming solutions, and ensure that identified solutions meet customer needs and expectations.
• Manage permissions and provide users with development assistance to customize their personal pages and team sites.
• Develop and maintain SharePoint workflows, task lists, automated lifecycle reviews, document reviews, and document delivery tools;
• Work with InfoPath Designer to develop forms to meet customer needs.

Norfolk, VA

• Manage the virtual desktop infrastructure (VDI) including but not limited to deploying images, updating zero or thin client firmware and creating ThinApps for use in the virtual environment.
• Update and resolve Remedy tickets daily.
• Assisting in migration from thick clients to virtual environment of customer base that exceeds 2000 users.
• Interface with customers to assist with any issues they may be facing after being migrated to the zero client.
• Track key performance indicators (KPI) using Xangati software integrated with the vSphere infrastructure.
• Maintain virtual infrastructure using VMware View by creating pools, entitling users and ensuring session connectivity.

Kabul, Afghanistan

• Provide support at the Network Operations Center for JNCC-A for multiple sites downrange.
• Responsible for providing support and assistance in initial installation of systems, setup and maintenance of user accounts, e-mail, and data recovery.
• Analyze performance of the enterprise level services and ensure the performance objective.
• Assist team in resolution of hardware, software and system issues.
• Helped in setting up ESX/ESXi 4.1 server for virtual infrastructure to help control company resources and provide ease of management.
• Perform daily maintenance of Active Directory Users and Computers.

Newark, DE

• Collaborated with Data Center Group to manage and maintain Active Directory user accounts and groups; assisted with Exchange mailbox moves using ADUC.
• Mentored and trained approximately 18 new employees at Comcast to support business objectives and performance improvement through learning and development activities.
• Achieved overall performance goals for the organization including: Resolve rate, First Call resolution, Tier II transfer rate, and all other performance objectives in the call center at Comcast.
• Provided superior customer service skills; assisted team members with customer communication problems.
• Awarded certificate for 1 year of performance excellence.

Business Administration (It Management)

Education record