Kai Schroder Email & Phone Number

Zurich, Switzerland

Continuing to make a great middle layer between clients and the core banking system even better, by exposing more APIs, increasing the reuse of existing ones and further allow flexibility for the underlying core banking system.

Zurich, Switzerland

Is it possible to benefit from a Telecom mindset in the highly regulated Banking Industry?As Release Train Manager for the Digital Engineering team at NatWest, I've helped the developers navigate the rules and regulations to successfully deliver countless of features, bugfixes and enhancements into production. We do this as a team, in and outside of regular release schedule, and with my help the developers can focus on what they are best at, to develop.The Digital Engineering… Show more Is it possible to benefit from a Telecom mindset in the highly regulated Banking Industry?As Release Train Manager for the Digital Engineering team at NatWest, I've helped the developers navigate the rules and regulations to successfully deliver countless of features, bugfixes and enhancements into production. We do this as a team, in and outside of regular release schedule, and with my help the developers can focus on what they are best at, to develop.The Digital Engineering team delivers a robust platform between the Core Banking system and the bank's auxiliary systems, providing access and functionality to new features at a high pace. My job is to make that pace even higher, while staying rubust, secure and within the regulated boundaries.There is still much to learn, but as I reflect over my time in this position I believe that the answer to the original question is: Yes you can! Show less

Zurich, Switzerland

As Head of Support I want to enhance the already great customer service that swissQuant offers.The support team plays a crucial role as a bridge between the customer and all our internal teams. We will work with our customers to develop long lasting relationships, a better understanding of their needs, feeding this back to our development and sales teams, and enabling swissQuant to provide proactive support advice.We will build effective and well documented solutions and… Show more As Head of Support I want to enhance the already great customer service that swissQuant offers.The support team plays a crucial role as a bridge between the customer and all our internal teams. We will work with our customers to develop long lasting relationships, a better understanding of their needs, feeding this back to our development and sales teams, and enabling swissQuant to provide proactive support advice.We will build effective and well documented solutions and routines, with clear agreements that will enable us to provide the best possible external and internal service.The team aim to increase its involvement in product design, development and project delivery, giving production advice to ensure a smooth transaction from customization, via integration, to taking the newly installed solution into service.As a priority, I will focus on giving my team the company support that they need to improve performance and personal growth. By working together, we will achieve personal targets and company goals.For me personally, I see this intersection between intelligent technology products and Quant-based technologies as an exciting opportunity to extend my telecommunication experience into industries such as Private Banking, Clearing Systems, Insurance and Asset-Management. Show less

Switzerland: Zug, Zürich And Luzern

Throughout my years in business I've received a lot of help and I'd like to pay this forward.I'm now engaging with start-ups to provide discussion and advice in the areas of operational processes, but also product planning, marketing and pricing.My approach helps companies carry out fast and agile decision making, as well as implement proven processes to ensure that they follow the optimal strategic direction. I ensure that the right product features are prioritized, the right… Show more Throughout my years in business I've received a lot of help and I'd like to pay this forward.I'm now engaging with start-ups to provide discussion and advice in the areas of operational processes, but also product planning, marketing and pricing.My approach helps companies carry out fast and agile decision making, as well as implement proven processes to ensure that they follow the optimal strategic direction. I ensure that the right product features are prioritized, the right message is communicated and that structures are in place to deliver what the customer expects and beyond. Show less

Driving the Data Plane and Network Optimization portfolio future of the new Sandvine from a business perspective, with focus on how to build a best of breed product portfolio after the merger between Procera Networks and Sandvine with the help of clearly defined use cases.I created and maintained a combined roadmap while merging two competitors, to a stronger single company solution.I managed technical product managers with their daily tasks, mentoring and professional… Show more Driving the Data Plane and Network Optimization portfolio future of the new Sandvine from a business perspective, with focus on how to build a best of breed product portfolio after the merger between Procera Networks and Sandvine with the help of clearly defined use cases.I created and maintained a combined roadmap while merging two competitors, to a stronger single company solution.I managed technical product managers with their daily tasks, mentoring and professional development.I developed and presented the future strategy, investments and expected revenue to ensure a company wide cross functional buy-in and understanding of the roadmap.While doing this, I enabled the sales teams to be successful by providing presentation material, product knowledge, competitor insights, and also giving customer presentations on and off site to further push towards a successful sale.I also gave input to, prepared and presented material including marketing content, presentations and demos for important events like Mobile World Congress, Sales kick-off and other larger customer events. Show less

Zürich Area, Switzerland

Forming the TCP Accelerator customer service branch of Sandvine, which will capture the valuable feedback from our customers and bring that into the organisation and product.Influencing the Global Services team with the TCP Accelerator flavors, to blend two great views into one common and deliver excellent service.I successfully migrated all existing customers from Teclo Networks to Sandvine.I trained and prepared the service organization for presales scoping, trial… Show more Forming the TCP Accelerator customer service branch of Sandvine, which will capture the valuable feedback from our customers and bring that into the organisation and product.Influencing the Global Services team with the TCP Accelerator flavors, to blend two great views into one common and deliver excellent service.I successfully migrated all existing customers from Teclo Networks to Sandvine.I trained and prepared the service organization for presales scoping, trial, implementation rollout and support servicesI updated the existing processes to work with the new offering, and prepared templates for all service documentation. Show less

Zürich Area, Switzerland

Teclo Networks is not only about mobile broadband, but are also offering a strong optimization solution for the enterprise segment.New challenges for Teclo, and new challenges for me. In my role as COO I intend to continue my previous work with customers, projects and routines. I will also bring the customer feedback into the daily operations, channel it into the development projects and work for an office environment where things "just works", where everyone can perform at their very… Show more Teclo Networks is not only about mobile broadband, but are also offering a strong optimization solution for the enterprise segment.New challenges for Teclo, and new challenges for me. In my role as COO I intend to continue my previous work with customers, projects and routines. I will also bring the customer feedback into the daily operations, channel it into the development projects and work for an office environment where things "just works", where everyone can perform at their very best. With the increased customer base and the enterprise segment, it will be even more important to distribute the company resources to the correct tasks at the correct time.I worked with customers, potential customers and internal stakeholders to ensure that Teclo Networks delivered on time, within budget and scope, to full customer satisfaction.I facilitated the day-to-day business, contracting, signing up new employees, retention, development and departure of existing employees.Substituted for the CEO to ensure constant and full coverage Show less

Zürich Area, Switzerland

Let your mobile broadband network work at its very best, using Teclo's optimization solution.In this role I've set up support routines, SLAs, created both system and support documentation as well as managed the support calls and team.A great and interesting part has been to manage the existing customers, ensuring that they get what they need, when they need it. But also channel back what improvements that can be made to the product, to make them even more satisfied.The third… Show more Let your mobile broadband network work at its very best, using Teclo's optimization solution.In this role I've set up support routines, SLAs, created both system and support documentation as well as managed the support calls and team.A great and interesting part has been to manage the existing customers, ensuring that they get what they need, when they need it. But also channel back what improvements that can be made to the product, to make them even more satisfied.The third part has lately been to manage the trial and installation projects, from an early start with initial plans, documentation and offering support, to the very end when the projects are handed over to the support organization.I selected and implemented tools and processes for project management, customer satisfaction and customer service.I created an automatic support tool capturing more than 90% of the potential customer issues before the customer was aware of the issue, giving Teclo an advantage and the possibility to be very proactive.I built long lasting customer relationships by multiple face to face meetings, preparing for future add-on sales and acting as a bridge between sales and technical implementation. Show less

Support and development for the Ericsson BMP mediation product:A task that gave me a good challenge, but even more important great contacts and friends. When the task was handed over to an external company, I naturally took the project management role for this implementation. A role that I carried on into many other projects within Ericsson.Solution Management for FTTx layer 1 projects:Starting out as a project manager for an FTTx project, only to realize that we needed more… Show more Support and development for the Ericsson BMP mediation product:A task that gave me a good challenge, but even more important great contacts and friends. When the task was handed over to an external company, I naturally took the project management role for this implementation. A role that I carried on into many other projects within Ericsson.Solution Management for FTTx layer 1 projects:Starting out as a project manager for an FTTx project, only to realize that we needed more knowledge within the company for the whole solution. This lead to a Solution Management role for FTTx covering all layer 1 projects and products, combining globally certified products with locally sourced products needed for the specific demands from the local market.Creating the local FTTx office competence and team in Switzerland, as well as supporting the surrounding countries in their pursuit of FTTx deals. Show less

World Wide

20+ mobile operator integrations of device management system.This gave me a great insight into how different customers work, how different cultures plays a big role into the daily operation, and how to achieve a successful project even with different expectations and backgrounds.

Söderköping

I often think back on the things that I learned here, and I honestly think it was a 1 to 1 relationship in learnings between me and my students. I gave them knowledge in Mathematics, Computer Science and just real life. The students gave me knowledge in how to convey a message, how to explain a complex concept in an understandable way, how to form a few single goals into an interesting series of lectures, experiments and practical work.

Master'S Degree, Electrical And Electronics Engineering

Major in Electrical Engineering with a focus on Internet Systems. It gave a solid foundation of Telecommunication, signal processing.

Bachelor'S Degree, Computer Science

Major in Computer Science with a minor in psychology. It filled the programming gap that I detected in my Masters studies, and gave.

Master Of Education - Med, Teaching Of Technology And Computer Science

Upper Secondary School with the subjects Computer Science and Technology. It gave me the confidence in conveying a complex concept.