Client Engagement Specialist
CurrentOwn the retention strategy for assigned Strategic accounts by building and executing a renewal planProvide monthly reports highlighting high risk renewal accounts within the region and strategy/ideas to turnaroundEnsure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reportsOversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal yearSupport new sales into existing accounts to ensure maximum customer Return on investment with DJBe a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.