Jackie Kaiser Email & Phone Number

Oconomowoc, Wi, Us

Brookfield, Wisconsin, United States

Manage the comprehensive deployment process for end-user software and services, ensuring seamless delivery from software packaging through testing, pilot deployment, feedback collection, to full deployment. Responsibilities include issue resolution, change management, communications, and support readiness for successful adoption. Develop surveys and results dashboards using Power Automate and Microsoft Forms for data collection, analysis, and issue tracking. Create technical documentation, end-user guides, and engaging video tutorials to support enterprise initiatives. Additionally, develop written communications and digital content that effectively convey complex technical information to diverse audiences. Create and maintain comprehensive articles for IT self-help portal, leveraging tools like Google Analytics and Ansible for reporting key statistics. Maintain approved application library, including license compliance and renewals.

Waukesha, Wi

Responsible for the delivery and integrating of cross functional technologies to deliver a cohesive technology solution. Primary expertise is to understand the interdependencies between the technical components to ensure seamless of delivery of systems. Primary responsibility is to lead the delivery team in translating the high level design into a detailed design, and oversee the technical activities to build the system. Work with project managers, technical architects, business analysts, testing analysts, and infrastructure engineers to support all phases of the technology project delivery from analysis through production implementation.

Waukesha, Wi

Managed a combined team of Desktop and Telephony Technicians responsible for supporting 900+ associates, 1000+ computers and multiple Telephony/CTI systems in Call Center, Business offices and various retail locations. Serves as the point of contact to business partners for IT related issues or projects. Conduct formal and informal meetings with key business partners to review and discuss overall technology performance and areas of opportunities. Ensure Change Management, Incident Management and Problem Management processes are followed and within Service Level Agreement. Monitor productivity of team to make sure projects and tasks are completed within required Service Level Agreement. Actively coach and mentor team to verify they are being challenged as well as provide opportunities for career growth.

Itasca & Bolingbrook, Il

Responsible for troubleshooting hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair a variety of electronic computing and communications equipment, software and/or peripherals. A member of quick-response end-user support team providing on-site support to the business offices, contact centers and sales offices for the enterprise.

Itasca, Il

Provided phone and on–site technical support for business office and various retail locations. Accountable for imaging computers, updating software, and troubleshooting hardware and software issues. Set up and configured Avaya desktop phones, analog lines and voicemail boxes. Provided support for HP, Konica and Lanier printers.

St. Charles, Il

Processed and monitored hospital statements. Uploaded and downloaded files from FTP/BBS site, tape cartridges and 9-track tapes. Created CD imaging and assisted network administrator when needed.

Elmhurst, Il

Calculated accounts receivable and accounts payable. Assisted customer service department. Handled general office duties.