Director
CurrentProviding flexible and collaborative interim business support services to companies across various industries, offering services remotely, UK-wide, & Internationally. Specialisations include:⢠Business Change & Adoption:Change Management incl. People/Processes/Systems, ADKAR, Impact Assessments, Transition Management, Business Engagement, Communications, Business Readiness, Change Networks, Organisational & Cultural Changes⢠Project & Portfolio Management:Project Management, PMO, IT Governance, IAM, Risk Management, Planning & Delivery⢠Business Partnering:Discovery Phase, Solution Exploration, Stakeholder Management, Viability Analysis, Business Case Development, Due Diligence, Cost-Benefit Analysis⢠Process Improvement:Process Mapping (As-Is, To-Be), Fit-Gap Analysis, Process Design, Re-Engineering, Channel Optimisation⢠Business Change Strategy Development:Pre-Analysis, Problem Identification, Scoping, Planning, Implementation⢠IT/Digital Roll-outs:Windows 10 & Office 365, Siebel CRM, COTS & Custom IT Systems, Web Portals/Apps, eLearning Tools⢠Training:Training Needs Analysis, Training Plans, User Training Assets, How To Guides, Work Instructions, SOPs, Multi-channel Communications, User Support Intranet Portals, Webinars, Knowledge Base Articles, Key Internal Controls⢠Adoption of New Processes/Tools/Technologies:Customer Experience, Customer Journey, UAT, Pilots, Proof of Concept, Model Offices, Prototypes, MVPs⢠Vendor Partner Managed Services & Digital Ecosystems:Service Integration, Triaging Models, Data Management, Automation, KPIs, SLAs⢠Service Design & Service Transition of Projects to BAU:System & Data Integration, Knowledge Transfer, Support Services, DR Planning⢠Support & Troubleshooting:Business support & assistance, troubleshooting, evaluations, audits, deep-dives for in-flight projectsā Reach out to discuss and explore ways of working together and supporting change initiatives across the UK and Internationally