As the face of the company to customers buying premium new build homes, I was responsible for the customer journey from point of exchange of contracts until the end of their 2-year warranty period. My customers were mainly East Asian UHNW and HNW individuals buying both investment properties and family homes in London. In this role I also: • Ensured the consistent delivery of world-class customer service, exemplary professionalism, and consistent communication to all stakeholders. • Achieved the highest third-party customer satisfaction score of all Berkeley Group employees, 100%. • Managed the team responsible for achieving two full blocks of 100% third-party customer satisfaction scores for the first time in Berkeley’s history. • Designed and edited weekly, monthly, and quarterly video and other updates on the construction progress of their home, points of interest and other things to make customers excited about their new purchase and the area they have bought into. • Holding regular meetings and calls with customers ensuring they felt they were being looked after and would reach out with any questions. • Liaised with trades to resolve defects including latent defects, identifying and resolving defect trends, and managing all defects reported by the customer/tenant from when reported to being closed out by the relevant trade within the target time given. • Communicated with banks, lenders, brokers, and agents to gather the required financial and other information; ensuring a successful completion for our customers within the notice period.

Dynamic and results-oriented professional with a diverse background primarily nurturing UHNW client relationships and ensuring customer success across international markets. Adept at conducting proactive sales outreach. consistently exceeding targets , leveraging market insights to optimize strategies and enhance product offerings. Experienced in developing and implementing strategic marketing campaigns, driving significant increases in app downloads and user engagement. Skilled in utilizing CRM systems, data analysis tools, and providing ongoing training and support to ensure exceptional customer satisfaction and retention. Proven ability to manage multiple projects effectively, communicate complex ideas clearly, and deliver world-class customer experiences.

Supervised a diverse portfolio of ultra-high-net-worth and high-net-worth clients across Mainland China, Hong Kong, Taiwan, and Vietnam, ensuring exceptional service and relationship growth.Drove revenue growth through strategic up-selling, introducing new investment opportunities, and contributed to a 26% year-on-year increase while assisting in fundraising for Hong Kong Stock Exchange IPOsLeveraged SQL and data visualization tools to analyse client data, formulating effective sales plans and targeted marketing strategies Acted as the primary liaison for CEOs and key decision-makers, fostering strong relationships and providing strategic advisory services to maintain high-level client satisfactionEnhanced internal workflows to optimize operations, collaborated with sales teams to ensure quality andcompliance, led team-building efforts, and developed compelling sales pitches.