Kai Gilbert Email & Phone Number

Hong Kong

Hong Kong SAR

Senior business / product analyst in the treasury product delivery team within markets & securities services.

Hong Kong SAR

• Currently the lead analyst in the customer servicing sub value stream, where Kai is responsible for a team of 8 analysts.
• Led the analysis to create and deliver a world class account opening experience on mobile for HSBC customers across multiple markets.
• Led the analysis to enhance Expat account opening process, as well as multiple other digital transformation projects.
• Proxy product manager.
• Digital analysis ambassador - lead activities such as staff onboarding, monthly analysis meetings & analysis best practices to analysts globally.

London, United Kingdom

• A key member of two cross-functional teams that delivered numerous digital transformation projects in the retail banking space, from ideation to delivery in an agile environment (Scrum and Kanban).
• Accountable for: gathering and documenting requirements using BDD format, mapping business processes, refining the product backlog, managing senior business stakeholders across geographies, defining epics, features and.
• Responsible for the business analysis forum which encourages the sharing of best practice and knowledge across the wider business analysis community.
• Led the analysis team to enhance Singapore, Malaysia and Expat's account opening process.
• Proxy product manager

London, England, United Kingdom

• Placement 4 on the HSBC RBWM Graduate programme:
• Launched ‘value added messaging’ (VAM) capabilities within MENAT markets on all customer channels leading to a significant sales volume increase across products.
• Launched the UAE International Public Website project.
• Led the Global Digital Message library pilot in the UK.
• Utilised data and insights through Adobe analytics to help identify new opportunities and provide a greater customer experience.

London, England, United Kingdom

• Placement 3 on the HSBC RBWM graduate programme:
• Led a HFE to ‘Staff Front End’ systems migration procedures project for HSBC Malta.
• Worked alongside the Head of Regulatory Development for Continental Europe to deliver key risk programmes across Continental Europe markets including Payment Services Directive 2, information lifecycle management and.
• Created content and delivery for monthly committees highlighting key regulatory development issues to senior stakeholders.
• Assisted in the creation of a regional data governance committee across Continental Europe.

London, England, United Kingdom

• Placement 2 on the HSBC RBWM graduate programme:
• Part of the management team of the Plymouth branch, helping manage, make decisions and set strategic direction for the branch while also managing smaller branches in the area.
• Managed four experienced staff members of the Plymouth branch, contributing to their improved performance of all individuals.
• Led regional coaching days for the South region branch network (1200 employees). As well as individually working on area and regional projects to improve the customer experience.

London, England, United Kingdom

• Placement 1 on the HSBC RBWM graduate programme:
• Part of the management team at HSBC’s flagship branch based in Canary Wharf.
• Assisted with the universal banker process, most notably the introduction of tablets to the branch.
• Analysed customer feedback to shape the training I conducted for 20+ members of staff.

Malta & Abu Dhabi Emirate, United Arab Emirates

• Worked alongside a senior advisor to help build an impressive portfolio of clients (expats around the world) which required extensive financial product knowledge.

Zhuhai, Guangdong, China

• Built the companies’ online presence in South Asia and Australia through media channels.

Plymouth, United Kingdom

• Account management – I was responsible for 5+ different suppliers which involved regular meetings, price negotiations and logistical structure plans.
• Communicated with 100+ stores on an hourly basis and also assisted in the set-up of new stores around the UK.

Bachelor Of Science (Bsc), Business Management, 2:1

Activities and Societies: Business society, Cardiff university football club, Cardiff university squash club.Examples of modules.

Education record

-GCSE’s- 9 A’s including Math’s and English, 1 B and 1 C. -A LEVELS- Business Management (A), English Language & Literature (B).