Founding member of Resources for the Education and Employment of Women (RENEW), a non-profit dedicated to helping refugee women improve their English fluency skills as a stepping-stone to social integration, educational opportunities and economic security! My role is to help stand up the organization, develop standard operating procedures for managing RENEW's activities, ensure compliance with policies and procedures and maintain financial records.

I am the Asset Management Manager for the enterprise-wide asset management group at the Great Lakes Water Authority (GLWA), a regional water authority providing wholesale water and sewer services to the Southeast Michigan communities. My team and I support GLWA business units across the organization by coordinating overall asset management strategies, objectives, and activities including implementation of its Strategic Asset Management Plan and its Tactical Asset Management Programs, standard business processes, best practices, and communication and training programs. I am an avid promoter of incorporating effective and systematic change management strategies in any new improvement initiatives that requires people to change how they work. With 23+ years of utility and wholesale/retail experience in the regulated and deregulated natural gas markets and 5+ years in the water sector, I have a wealth of experience in managing change and more importantly, the resistance to change.

Provide consultative services to start-up and small to medium size companies focused on strategic management of their business operations in both horizontal and vertical frameworks. Consultative services include current process scoping, new process modeling and design, formulating business rules governing the new process environment, creating workflows to facilitate smooth flow of information and implementing change through simulation, testing and training. Provide further management of the new process environment to ensure the business processes are aligned with the company’s business strategy across various departments and divisions.

Responsibilities including but not limited to providing overall leadership, management, and direction to the gas transportation operations team and the sales and marketing efforts of the company. Areas of focus include natural gas operations, strategic growth planning and development, contract negotiation and administration, systems development, and consumer sales support solutions. Overhauled sales communication & administration processes and procedures, performed in depth systems analysis and design and redeveloped customer, agent and services contracts. Established efficient contract administration processes and developed extensive customer management and reporting models. Provided sales force support in managing customer sales, contracts and communications. Designed and developed excel models to manage and report daily natural gas operations. Assisted management in the development and realignment of strategic company growth plans including corporate restructuring and human resource planning.

Responsibilities included but not limited to reorganizing corporate C & I operations to assess and implement efficient and effective synergies across divisions. My department included the development and management of sales contracts, broker agreements, managing utility requirements, managing transportation costs, internal and external communications related to operations, working with IT to enhance system requirements, coordinating processes and procedures between various departments in the company etc. I provided overall leadership, management and direction to the contract administration and operations groups across all Seminole Divisions. I was responsible for managing future operations employee requirements including hiring, training and career development. In addition, I worked with legal consul to combine and manage generic corporate contracts including provisional language structures on various exhibits and addendums. I provided overall leadership, management and direction to the sales contract administration and operations groups across the country in all Seminole divisions.

Responsibilities included but not limited to providing overall leadership, management and direction for the sales representatives in Michigan. This role included establishing strategic planning and implementation of processes and procedures, developing and meeting annual budgets, establishing quarterly and annual business goals and objectives for the sales representatives and company and ensuring that the sales force was meeting the expected budget requirements. I was also responsible for monitoring compliance of utility rules and regulations and company policies and procedures and facilitating clear communications between management and sales representatives with scheduled regular training sessions to stay current with utility tariff/regulatory and internal/external technological/procedural changes etc. I was instrumental in developing performance appraisals with weighted Key Performance Indicators (KPI’s) specific to the sales force ensuring they contain specific and measurable goals, as well as recommendations for the improvement and continued development of the employees. I continuously strived to maintain the highest standards in the employee management and performance appraisal process. My role further required interaction with customers in negotiating contracts, budget payments, receivable management and conflict resolution. I provided overall leadership, management and direction to the sales representatives and energy consultants and the operations groups across Michigan.

Responsibilities included but not limited to developing policies and procedures to manage the day to day operations of the C&I department including but not limited to Supply Procurement, Contract Management, Retail Account Management, Scheduling, Daily Balancing, Invoicing and Receivables functions. I was one of the first employees hired in Michigan and developed all the processes and procedures growing the company in size to $200 million in annual sales. I developed all the contracts, systems, communications and management systems of the division. In addition, I prepared volumetric and financial Source and Disposition Statements for Management and managed the gas accounting of all purchases and sales including transportation and utility costs. I assisted the risk management and accounting departments with recording and balancing of all financial derivatives and accounting entries. Working closely with legal consul, I negotiated alternate contract provisions to meet the customer’s needs while protecting the company’s interests. In addition I provided overall leadership, management and direction to the operations and administration groups across Michigan. During the course of my career with Lakeshore, I also managed the trade and pricing desk managing all supply procurement and hedging requirements for the company.

Responsibilities included but not limited to reviewing and recording all daily and monthly volumetric and financial data, preparing financial Source and Disposition Statements for Management, managing the gas accounting of all purchases and sales across the US and Canada and coordinating the management of over 90 Bcf of natural gas inventory ensuring full compliance with related parameters. In addition, I assisted in the management of over 36bcf of natural gas production in Michigan and transportation costs of all volumes flowing through inter and intra state pipelines in the USA and Canada. I was instrumental in the development of all the spreadsheets and systems to manage natural gas accounting and assisted in the development of an energy management system to better manage the business. I was also involved in various high profile special projects resulting in substantial cost savings and revenue enhancement measures.

Responsibilities included but not limited to daily Balancing, Scheduling and Confirmation of inter/intra-pipeline points on the Union Gas pipeline system. I processed daily nominations received from marketing companies, Gas brokers, producers, traders etc. as well as nominating and scheduling on various pipelines in the USA and Canada. I also prepared monthly volume allocation statements for billing and Gas Allocation reports for management. I maintained and managed OBA balances with connecting pipelines and managing various contracts, nominations, scheduling and volume allocations for unregulated affiliates. I was also instrumental in maintaining an accurate and efficient contract management system.