Kait Masters Email & Phone Number

- Lead the strategy and development of community surfaces and programs to support the success of HoneyBook members.- Stakeholder for the ongoing iterations and improvements to our product-member feedback loop as a member advocate.- Cross-functional partner and collaborator between Marketing, Education, Customer Success, and Product Development. - Manage strategic community operations, ensuring a vibrant and supportive environment for the team leading day-to-day responsibilities that support the success of our members.- Highlight moments: growing a new community platform to 10k members in 6 months, implementing a transparent feedback request space garnering 1,000 submissions in the first 90 days, and launching HoneyBook’s first ever public product roadmap.

- Spearheaded community development strategies, emphasizing cross-functional collaboration and balancing people, data, and systems to serve a member base of 100k.- Advocated for member needs internally and led a team with a transformational mindset to support the independent business economy.- Managed strategic community operations, ensuring a vibrant and supportive environment for the team leading day-to-day responsibilities leading to a highly engaged community, with a stable engagement rate of 50% MoM.- Built and launched a private-labeled third party platform for subscribed HoneyBook members garnering over 20k page views and 1500 active members in the first 72 hours.

- Expanded contract role into a full-time position to address support needs for the Rising Tide community, focusing on community-led initiatives.- Established support structures prioritizing people, including volunteer coordination, community guidelines, and escalation policies.- Led projects such as the annual Rising Tide leaders retreat, serving 100+ volunteer leaders with education in person and online annually, and gift guide, highlighting more than 700 independently owned online shops to celebrate community members and encourage shopping from small businesses. - Supported rapid community growth including 500+ geo-based chapters primarily located in the US and Canada, and doubling online community membership between 2016 and 2018 through community mobilization campaigns and word-of-mouth referrals.

- Developed the founding moderator program to bring on the first cohort of Facebook moderators to the Rising Tide community, consisting of 7 volunteers, enhancing community safety and connectivity on Facebook.

- Watercolor artist: My work is gestural, atmospheric, and a little contemplative—each piece is a momentary narrative. It settles somewhere between impressionist and abstract, and is almost always inspired by nature and travel. My work is a quiet celebration of the beauty around us.- I am still painting, but focusing on creative work as a hobby during this season of life with 2 young children.

Annapolis, Md

- Managed scheduling for 3 full-time and 3 part-time practitioners in office including online booking management and reminders and cancellations. - Maintained up to date documentation for patients including insurance verification and billing reconciliation, charting prep, and pertinent communication history.- Office and environment management included daily responsibilities of stocking medical supplies and back office supply management.- Supported community health initiatives as an active participant for a variety of fundraisers, walks, and other local events to promote community outreach and wellness education.

Annapolis, Md

- Managed workflow for all post-production elements of a independently run photography studio including: batch editing, catalogue management, and task tracking. - Designed albums for wedding clients and maintained print ordering system.- Occasional production work included assistance on shoots or pre-production prep in studio.

Gloucester, Ma

- In lieu of a capstone gallery project, I opted for a community-outreach art internship as my senior project where I interned with a local 501c3 with the mission of providing high quality art education and community building to all on Cape Ann, regardless of skill level, background or income.- Assisted with painting, photography, and pottery classes and open studio events as a teacher and teacher's assistant.- Supported set up and production of annual Buoy Painting event; buoys are painted by children in the community to adorn the annual winter "Lobster trap tree". An auction event is then hosted at the end of the winter holiday season as a fundraiser.