Kaitlin Carter Email and Phone Number

- Collaborate with the lead Engineers to define milestones for our two major product goals. - Coach Engineers through performance concerns to help them stay on track to meeting their implementation and professional goals.- Collaborate with our internal platform teams to ensure the successful user migration of our SaaS offering to HCP. - Recently took ownership of the mentorship program for the R&D organization and have doubled our participation.

- Acted as the Product Manager for the new well architected framework website, which required collaboration across the entire organization. - Created a technical writing workshop that I have delivered at two external conferences and internally to hundreds of employees through repeated requests.

- Hired the entire team of Consul Education Engineers to create tutorials for HashiCorp Learn.- Coached new hires until they were Consul experts and comfortable with our publishing platform; including Git, GitHub, NodeJS, Docker, React, YAML, Markdown, and VSCode. - Mentored and advised the team on career growth opportunities by reviewing the career matrix and reflecting on accomplishments. - Collected feedback from the community to improve our tutorials and instructor-led training. Consulted with Product Management and Design while building our quarterly content roadmaps.

- As a founding member of the Education team, I introduced several new instructional design best practices; including a design document for course development that allowed the team to have a standard process for creating consistent content across the products. - Created the first Consul Education roadmap and the roadmapping processes for the Education team that acted as our curriculum development plans.- Acted as the Consul ACL user expert for Design when they redesigned the user experience in the Consul UI and for security workflow graphics. - Developed and delivered technical instructor-lead training at our annual conferences, HashiConf and HashiConf Global.

- Managed student workstations deployed with Terraform to AWS and workbooks version controlled with BitBucket. - Taught our two-day “Big Data” course with a stack of Kafka, Spark, and Cassandra deployed with Mesos. - Created a workshop for customers to implement our APIs to enable them to have more successful production deployments.

During my time as a Technical Learning Specialist I focused on two projects; Support Onboarding Revisions and Internal Consulting for the various Support teams. The main goals of the project was to provide new hires with a sense of autonomy and decrease the number of hours trainers spent in the classroom. After the revisions, we estimated Trainers would be able to recover up to 15% of their time per quarter. This was accomplished by moving instructor-led trainings to on-demand video replays. New hires were given a better sense of autonomy with more self-paced activities and a new Support Onboarding portal on the internal wiki. For the Internal Consulting project I was able to mentor Subject Matter Experts (SMEs) in Support. During the mentorship I provided guidance on how to create effective trainings, this included; how to use a design document, identifying the audience, selecting the right delivery mechanism, and helping learners retain knowledge.

Managed the online learning site for end users. This included creating original content, editing content created by coworkers, website maintenance, marketing, and version control of the courses. During my time at Basho, I was able to triple the number of courses by working collaboratively with Subject Matter Experts across the company.

- Developed a new hire training program for Support Engineers that decreased the onboarding time from six months to three months.- Collaborated with Engineering during product releases cycles to create and present internal technical trainings for our globally distributed Customer Success department. - Identified training needs for the support department, then collaborated with Engineering SMEs to create training.

- Worked with customers to resolve highly technical problems by recreating issues locally with Vagrant. - Increased the value of our enterprise customers Knowledge Base by creating 12 troubleshooting guides in one quarter. - Acted as one of the Subject Matter Expert for Puppet’s node classifier GUI and API within the Customer Support Department.

Managed the Biomedical Research Partnership Project. The project focused on using an in-home motion tracking system to monitor the health of senior citizens in the Portland community. This involved going on-site to troubleshoot technical issues with the motion sensors and data collection servers. I was also tasked with conducting and scoring scripted clinical interviews with study participants.

Worked with human subjects at the University of Oregon in two different labs. In the first lab, Electrical Geodesics Inc (EGI) I was familiarized with EEG data collection. Which included fitting participants with dense-array EEG nets and monitoring their activity with our data-collection software.In the second lab, the Paul R. Dassonville Lab (PRD) the main responsibilities included collecting data for visual perceptions studies using Windows, Mac and Eye-link. Other responsibilities for both labs included training new research assistants, maintaining documentation for each participant and entering post experiment data in Excel.