In a Level IV NICU, I provided comprehensive case management services, conducted intake assessments, and developed care plans. Collaborated with a multidisciplinary team to ensure holistic patient and family care. Facilitated referrals to specialized services and connected families with community resources. Advocated for patient rights, adhered to ethical standards, and maintained accurate documentation. Built strong relationships, offering emotional support throughout the care process. Managed complex cases, addressed barriers, and optimized patient outcomes in a high-pressure environment.

Managed 8-12 families, conducted weekly home visits, offered referrals, and supported adolescents between ages of 13-25 in independent living and parenting. Liaised with mental health, child protection, housing agencies, and health services. Collaborated on monthly case plans, conducted reviews, and completed intake and risk assessments. Fostered partnerships with clients and inter-professional agencies for optimal family outcomes.

Provided support to Team Leader in a temporary higher duties role.

Intensive case management of 2-3 young women and their child(ren) in a residential facility. Worked closely with child protection and legal services to ensure court mandated care plans were adhered to. Liaised with mental health, occupational therapy and midwifery services to ensure best outcomes for mom and baby.

Assisted clients with Medicaid and Social Security Benefits applications. Provided administrative support to Elder Law Paralegal and attended Ombudsman's hearings as local skill nursing facilities. Conducted a macro level policy analysis of local agencies focused on aging.

Provided after school care and homework assistance to elementary school children.

Liaised with local agencies to develop database of volunteer opportunities available to university students. Connected students to opportunities within the community and presented information on service learning to university classes.