Kai Chang Email & Phone Number

Canada

Canada

Coquitlam, British Columbia, Canada

Coquitlam, British Columbia, Canada

• Apple Certified Mac and iOS Technician providing top-tier technical support andeducation to customers and team members.• Led the support team to top countrywide rankings for customer satisfaction andeffectiveness.• Enhanced team efficiency and technical expertise through sustainableimprovements, including comprehensive training on key topics and strategictroubleshooting.• Guided and mentored team members, fostering professional development andcontributing to their successful promotions within the organization.• Drove store and market initiatives by collaborating with multi-functional teams to establish strategic and operational imperatives.

Coquitlam, British Columbia, Canada

• Assist the store in daily tasks and contribute to mid-to-long term strategicplanning for operational readiness and long-term sustainability.• Led customer engagement, propel sales, champion initiatives, elevate awarenessof Apple’s business value proposition, and foster lasting customer loyalty.• Served as a pivotal resource for team members across the store, providingsupport and mentorship in products, services, sales, processes, and customerinteractions.• Implemented a multitude of enhancements to streamline daily operations andoptimize sales effectiveness during peak periods, encompassing Black Friday,new product launches, and the holiday season.

Port Coquitlam, British Columbia, Canada

• Own and operate a WSET Approved Programme Provider, serving as a certifiedWine and Spirit Educator. Offer comprehensive programs, including up to Level 3Award in Wines and Level 3 Award in Spirits, with plans for further expansion.• Drive awareness of mindful wine and spirits consumption through a diverse rangeof tasting events, workshops, and engaging social media channels.• Consult with wineries, restaurants, and consumers of varying accolades, profiles,interests, and focuses. Provide strategic guidance on operational, purchasing,and curation strategies.• Also a Consulting Wines and Spirits Educator for the following organizations:-Coquitlam Continuing Education SD43 - 2019 - Current-Everything Wines - Spirits Educator - 2021 - Current-LaSalle College (formerly) The Art Institute of Vancouver - 2016 - 2017

• Provided nationwide customer support for technical issues, delivering effectivetroubleshooting strategies.• Mentored AppleCare Advisors, offering guidance on a diverse range of customertechnical inquiries and special requests.

Coquitlam, British Columbia, Canada

Vancouver, Canada Area

• Drove Apple Store’s business customer engagement and business salesperformance with a focus on relationship building.• Navigated complex business technology requirements across multiple industriesand offered solutions with partnerships from Apple Retail, Enterprise and AppleConsultants channels.• Led the team in customer and business sales, product knowledge, and solutions.• Created long-term customer loyalty by offering tailored solutions and built lastingrelationships.• Shared, and inspired team members with product knowledge and best practicesto drive store initiatives and performance goals

2665 Renfrew St Vancouver

Promote and teach WSET Level courses

Vancouver

• Prospect, qualify, and develop new and existing clientele in the small business markets (Covering businesses in BC, AB, and SK) as well as provide sales and support for the medium and enterprise business segments in both face-to-face and over-the-phone capacities. Maintain and exceed sales targets, client satisfactory rating and other key performance matrix.• Provide support for the management and colleagues on various tasks/projects including product and sales tools knowledge and troubleshooting, office management, sales reporting, dialer management, new hire training and mentoring, and change managements. Became the Data and Solutions Prime for the team.• Maintains less than 1% of churn on 5+ small business account and more than 30% sales from installed base and referrals.

Bell Corporate Store

•Managed store operations, including inventory management, in-store merchandising, daily performance reporting, after-sales services management, and staffs training and coaching, in collaboration with the Corporate Store Manager and the Assistant Manager. Increased operational efficiency. • Provided in-store products and services support and best-value package solutions for all customers, decreased customer churn rate and increased sales and satisfaction rating• Exceeded 100% store’s overall quarterly KPI as acting assistant store manager.

Waterloo, Ontario

•Coordinated with the system engineers on matching the business requirements with the technological developments•Developed strategic, growth, and marketing plans that helped shaping the future of the company•Created and delivered high quality business pitch presentations for occasions such as Rice University Business Plan Competition.

Dipwset, Wine And Spirits, Pass

The WSET Level 4 Diploma is WSET’s flagship qualification. Graduates are equipped with an in-depth knowledge and understanding of wines.

Level 3 Award In Spirits, Spirits, Pass With Distinction

The WSET Level 3 Award in Spirits is an advanced-level qualification for professionals and enthusiasts wishing to acquire a detailed.

Mbet, Business, Entrepreneurship, And Technology

Activities and Societies: Rice University Business Plan Competition Contestant Jungle Business Plan Challenge Contestant

Cisco Certified Network Associate, Networking, 92

Planned CISCO path: Network Design

Certificate In Entertainment Business Administration, Entertainment Business Admin

Bachelor Of Mathematics, Math & Business Admin, Economics