Kaitey Withnell Email & Phone Number

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Oakville, On

◦ Provided direct assistance to clients regarding company information, offered services, their accounts, properties, and legal obligations, as well as any other inquiries ◦ Responsibly handled in-bound marketing and sales calls ◦ Confidently closed sales calls and performed initial account setup with new clients ◦ Wrote and issued bulletins & notices regarding changes to services and procedures ◦ Worked closely with the technical team, including determining service issues, remote troubleshooting, scheduling appointments between clients and technicians, performing regular follow-ups, and the completing, tracking, and invoicing of work orders ◦ Identified areas of concern and made efforts to improve client education and support for new products and services ◦ Fully managed all ULC-listed Fire System Services including setup of accounts and procedures, ensuring proper and regular system testing as required by law, issuing insurance certificates, identifying service issues, and ensuring prompt repairs in accordance with adhering to specific regulations and annual auditing ◦ Skillfully utilized a number of computer programs including Microsoft Office, scheduling software, databases, and a number of video monitoring software programs ◦ Placed & accepted shipments of inventory, confirmed shipments, and rectified shipment discrepancies and errors between colleagues and vendors ◦ Assisted the General Manager with office management tasks such as office supply inventory and required repairs ◦ Assisted the Accounting Department with service contract renewals, invoicing, and following up on delinquent accounts

Oakville, On

◦ Provided direct assistance in an Emergency Mobile Fire & Burglary Alarm Response setting ◦ Allocated vehicles and mobile officers to respond to first- and third-party alarm calls based on proximity, experience, and on-hand equipment ◦ Wrote detailed summary reports and property check information, including regular updates and the tracking of employee attendance and shift times ◦ Worked with a variety of Windows computer programs including Microsoft Office, numerous security camera monitoring softwares, internet browsers, remote computer access software, as well as DOS-based programs ◦ Scheduled static site personnel, service technicians, and kept track of mobile officer logs ◦ Utilized computer-based and manual file-keeping ◦ Operated a variety of communication devices including phone, e-mail, and radio ◦ Calmly contacted local Fire and Police services when their assistance was required

Diploma, Law Enforcement Foundations

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