Kyla Alexandra Tidon Email & Phone Number

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Muntinlupa City, National Capital Region, Philippines

• Identified, investigated, and resolves users problems with computer software and hardware.
• Fielded support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consulted with users to determine steps and procedures taken to identify and resolve the problem.
• Applied knowledge of computer software, hardware, and procedures to solve problems.
• Guided users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborated with other staff to research and resolve problems.