Kaitlin Hackbarth Email & Phone Number

Boston, Massachusetts, United States

• Oversees all areas of eCommerce, including website updates, timely shipment of orders, and social media outreach
• Analyzes sales trends and develops eCommerce strategies focusing on improving user experience, increase website sales, and building brand loyalty
• In collaboration with Museum Store General Manager, develops and implements eCommerceand social media initiatives for a cohesive and engaging online presence
• Leads Shop in the technology efforts for special pop-up events
• Oversees tracking of shipping operations to budget; advise on changes to shippingpolicies and practices
• Oversees adherence to all related domestic and international shipping regulations andprotocols

Boston, Massachusetts, United States

• Provided supervision and oversight for incoming inventory; checked for damages/discrepancies, and compared information on invoice with purchase order to verify accuracy of incoming shipment
• Prepared outgoing purchases for postal/commercial conveyance; balanced economical shipping solutions and overall customer satisfaction; handled increases in outgoing shipments during high volume periods
• Communicated with customers on shipping issues/disputes focusing on maintaining customer satisfaction
• Generated invoices and plans for corporate bulk orders/requests
• Developed communication pipelines to disseminate organizational information to shop team
• Digitized and continually updated the store’s Vendor Information Manual, manual shipping protocol, and documentation to ensure ease of use for staff

Boston, MA

• Assisted patrons on the floor, at the register, and over the phone
• Answered patrons’ questions about store items and the Museum
• Replenished and maintained knowledge of stocked items
• Opened and closed store
• Ensured cleanliness, orderliness, and safety of the store for patrons and other sales associates

Boston, Massachusetts, United States

• Handled fragile 3D objects and exhibition spaces during routine care and maintenance
• Inspected damaged collection items and reported findings to Assistant Conservator and Head of Objects Conservation

Boston, Massachusetts, United States

• Designed and taught workshops on technology in libraries, archives, and museums
• Answered on-site and remote technology-related questions
• Maintained organization, cleanliness, and safety of technology lab

Boston, Massachusetts, United States

• Answered and directed Simmons University visitors in-person and over the phone
• Submitted work order tickets for Facilities Management, managed existing tickets, and ensured tickets were closed in timely manner
• Trained new switchboard operators in day-to-day protocols

Boston, Massachusetts, United States

• Facilitated circulation of Technology Support Center equipment for staff and students
• Provided primary level technology support to staff, faculty, and students
• Troubleshot hardware and software issues while teaching patrons how to avoid technology issues
• Ensured daily operability of services and devices
• Tasked to prepare, handle, and transmit confidential information for University’s Chief Information Officer

Brookline, MA

• Controlled and organized metadata for over 2,000 images in organization's online database
• Collaborated successfully with content tagging team remotely and in-person

Northampton, MA

• Assisted in curriculum development for History program
• Instructed students in thinking like an archivists in conjunction with program instructor and archivist
• Maintained safe and effective learning environment

Brooklyn, NY

Created and edited content for website;Managed tags for all online content; Ran social media outlets (Facebook and Twitter);Assisted with the organization’s annual fundraiser by coordinating with event sponsors;Wrote and edited articles promoting archived stories;Gained experience working with a small non-profit organization;Served as the primary aid to.

New York, NY

Transcribed, encoded, tagged, and proofread texts in Project’s digital edition using Oxygen XML Editor; Maintained Project’s social media outlets (Facebook, Twitter); Served as reference person for researcher’s e-mailed questions.

Englewood, NJ

Assisted on-duty reference librarian and archivist;Aided patrons experiencing technical difficulties; Independently conducted document-by-document appraisal, processing, and organization of archival sources; Used FileMaker Pro as an archival database;Co-created and executed action plan to make primary source materials available to public.

Master Of Library & Information Science (Mlis), Archives And Records Management

Bachelor'S Degree, English Language And Literature, Study Of Women And Gender, Archives Concentration

Activities and Societies: Smith College Gold Key (2011-2012 Academic Year); Smith College Student Blogging (2011-2012 and 2012-2013.

Study Abroad Program, School Of English

Attended University of Sussex for the Spring 2014 semester as part of undergraduate program at Smith College.

High School Diploma

Activities and Societies: Spanish National Honors Society, Cresskill High School Color Guard, Cresskill Principal Players